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Personal Vacation Planner

Company: Norwegian Cruise Line
Location: Mesa
Posted on: June 6, 2021

Job Description:

Job DescriptionBASIC PURPOSE: Sell and service Norwegian Cruise Line products to prospective guests who initiate contact directly with Norwegian Cruise Line. Make cruise reservations and sell cruise products to increase revenue. Deliver an overall superior customer service experience.POSITION RESPONSIBILITIES:Receive inbound calls from potential cruise guests. Assist with any product related questions and identify guests'travel needs. Sell Norwegian Cruise Line utilizing knowledge of product features, benefits and pricing. Make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, travel protection, special requests and other shipboard amenities.Establish quality customer relationships by delivering superior customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer booking and revenue goals.Acquire and maintain in depth industry and Norwegian Cruise Line knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities.Identify sales opportunities and attempt to close sale on the first call.Attend and actively participate in team meetings and training in order to ensure use of appropriate sales techniques and use of accurate information communicated to potential guests.Perform other job related functions as assigned.EDUCATION: High School Diploma or equivalent.EXPERIENCE: Minimum 1-year of sales experience in a call center environment. 2-years sales and customer service experience preferred.KNOWLEDGE & SKILLS:Ability to maximize sales and increase revenue. Ability to articulate ship features, benefits and destinations to direct guests while making reservations. Interpersonal skills to work effectively in a team-based environment. Strong customer service skills to create a positive guest experience. Must be able to multi-task and work in a high energy sales and service environment that is goal/quota driven.Basic-level working knowledge of Microsoft Office Suite including Outlook, Word and Excel.Company DescriptionNorwegian Cruise Line Holdings Ltd. (NYSE:NCLH) is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands.With a combined fleet of 25 ships with approximately 50,400 berths, these brands offer itineraries to more than 450 destinations worldwide. The Company will introduce seven additional ships through 2025, and has an option to introduce two additional ships for delivery in 2026 and 2027.Norwegian Cruise Line is the innovator in cruise travel with a 51-year history of breaking the boundaries of traditional cruising. Most notably, Norwegian revolutionized the cruise industry by offering guests the freedom and flexibility to design their ideal cruise vacation on their schedule with no set dining times, a variety of entertainment options and no formal dress codes. Today, Norwegian invites guests to enjoy a relaxed, resort- style cruise vacation on some of the newest and most contemporary ships at sea with a wide variety of accommodations options, including The Haven by Norwegian, a luxury enclave with suites, private pool and dining, concierge service and personal butlers. Norwegian Cruise Line sails around the globe, offering guests the freedom and flexibility to explore the world on their own time and experience up to 27 dining options, award-winning entertainment, superior guest service and more across all of the brand"s 15 ships.Oceania Cruises offers an unrivaled vacation experience renowned for the finest cuisine at sea and destination-rich itineraries that span the globe. Expertly crafted voyages aboard designer-inspired, intimate ships call on ports across Europe, Asia, Africa, Australia, New Zealand, the South Pacific and the Americas.Celebrating its 25th anniversary in 2017, Regent Seven Seas Cruises offers the industry"s most inclusive luxury experience aboard its all-suite fleet. A voyage with Regent Seven Seas Cruises includes all-suite accommodations, round-trip domestic air and business-class air on intercontinental flights from U.S. and Canada, highly personalized service, exquisite cuisine, fine wines and spirits, unlimited internet access, sightseeing excursions in every port, gratuities, ground transfers and a pre-cruise hotel package for guests staying in concierge-level suites and higher.

Keywords: Norwegian Cruise Line, Mesa , Personal Vacation Planner, Other , Mesa, Arizona

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