Customer Service Representative

Company: Randstad
Location: Mesa
Posted on: June 6, 2021

Job Description:

Customer Service Representativejob details:location:Mesa, AZsalary:$15.80 per hourdate posted:Friday, May 14, 2021experience:Entry Leveljob type:Temp to Permindustry:Vocational schoolreference:AB_3646457questions:602-274-0224job descriptionCustomer Service RepresentativeWould you say you have experience providing world class customer service? We have a local company that is in need of someone with your expertise. This is a high volume and fast paced environment where you will be working off of 2 computer screens and will be required to multi-task efficiently. You will follow up with customers via phone, and email to retrieve any necessary information. The client is interviewing ASAP, so apply today!ResponsibilitiesLogs into multiple systems in order to perform their job: Such as Salesforce and five9 for schedule viewing and time reporting systems.Speaks with prospective clients who have requested information about our schools.Screens inquiry through the use of our interactive scripting tool to determine if client meets the minimum qualifications to speak with an admissions advisor.Uses off-line reference materials that are posted as reminders for special projects and/or processes.Warm transfers prospective clients to a live admissions advisor skilled to assist prospective clients based on their interest and background.Correctly dispositions inquiries as necessary to maintain accurate records.Makes a impression, sparks interest, and demonstrates the value of speaking with our admissions department.SkillsTelephone EtiquetteTyping SkillsCustomer ServiceCall Center SupportBasic Computer SkillsEducationHigh School (required)QualificationsYears of experience: 2 yearsExperience level:Entry LevelShift: FirstWorking hours: 6 AM - 7 PMRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Keywords: Randstad, Mesa , Customer Service Representative, Other , Mesa, Arizona