Director of Pharmacy Fulfillment Operations - Mesa, AZ

Company: UnitedHealth Group Inc.
Location: Mesa
Posted on: June 7, 2021

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Director of Pharmacy Fulfillment Operations is responsible for site-level home delivery and multi-dose packaging pharmacy operations including complete oversight of dispensing and warehouse teams, while partnering closely with various functions that support pharmacy operations including Supply Chain, Front-End Operations, Customer Service, Automation/Engineering/Maintenance, Consumer Strategy, Quality, Product, Finance, Loss Prevention, Production Control, Human Capital, and Enabling Services. This position is responsible for day-to-day operations that comply with all regulatory and compliance standards, meets business demands and financial objectives, aligned with UHG's cultural values, Optum's mission, and delivers on a superior consumer experience. This position will provide strategic and tactical direction and leadership for pharmacy and warehouse operations, accountable for execution of Standard Operating Procedures (SOPs), and compliance/regulatory requirements as defined by internal standards and external organizations, apply accountability standards based on Key Performance Indicators (KPIs), implement change to continuously improve performance and increase workflow efficiencies, and accountable for delivering on performance and financial objectives. This position will provide coaching, mentoring and support in the development of staff and recognize individual and team success that result in a high-level of team engagement and commitment.

Primary Responsibilities:

• Work closely with Senior Director of Fulfillment Operations in setting operational, business, and financial objectives for site-level pharmacy operations defined by existing and evolving operational, growth, and financial plans
• Foster a team environment that sets high standards of operations and performance, engages and inspires others to perform at their best, rigorously identifies and develops key individuals with the critical capabilities needed by the organization
• Build a high performing team, by investing in their leadership development through routine feedback and leadership statuses. Create a highly engaged teams and regularly facilitate communication to measure employee engagement and satisfaction
• Conduct regular business reviews with pharmacy and warehouse teams to monitor performance, progress, and achievement of business and financial objectives
• Work with field leadership, Sr. Director of Fulfillment Operations, Supply Chain, Engineering, Loss Prevention, Network Planning, and Quality teams to ensure processes are established to problem-solve issues and ensure ongoing continuous improvement
• Partner with Quality Team to ensure quality and safety programs/processes adherence to ensure quality standards are achieved, and safety policies are complied with
• Ensure all regulatory and compliance requirements are adhered to through regular process review, inspection, and audits working closely with the Pharmacist-In-Charge (PIC), Pharmacy Practice, Compliance, Human Capital, and Legal
• Collaborate across HD/Multi-Dose organizations to recommend and implement operational changes/enhancements to improve member experience and NPS
• Partner with the Supply Chain organization to support in-stock and inventory positioning, and fulfillment, logistics, shipping, and carrier/vendor capabilities and performance
• Ensure inventory control processes/measures are maintained for all products within the pharmacy fulfillment centers including inbound receiving, proper putaway and storage, tracking and tracing, cycle counting, packing, outbound shipping, damages, resends, return and disposal
• Lead, model, and influence behaviors that support UHG's cultural values, employee engagement, teamwork and collaboration, diversity and inclusion
• Partner with Human Capital on employee issues/concerns, consistent application and adherence of policies, hiring, talent planning, promotions, corrective action, termination, IDRs, and other employee relations.
• Represent Pharmacy Operations on client-facing and member issues
• Lead the adoption and utilization of technology solutions/applications including Distributive Order Management System (DOMS), Warehouse Management System (WMS), Pharmacy Control System (PCS), and Transportation Management System (TMS) to improve productivity, efficiency, and throughput, streamline fulfillment/distribution processes, manage and balance workflow, and optimize speed and cost of shipping
• Work with field leaders to identify issues with existing best practices, standard operating procedures (SOPs) to determine resolution and ensure standardization across network
• Collaborate with Front-End Ops as One Team to effectively and efficiently process all scripts within Turn-Around-Time (TAT) standards and identify any issues that may impact the consumer experience

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• BA degree preferably business or healthcare
• 8+ years of experience leading in high volume or multi-unit fulfillment, distribution, manufacturing, or pharmacy operations
• Experience leading a large operation/staff (100+)
• Knowledge, skills and abilities: Build high performing teams, cross collaboration, influencing skills, build strategy plans, strong communication skills, regulatory knowledge, numerical reasoning, understanding of data and business intelligence functions, strong verbal and written communication skills
• If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:

• Master's Degree or equivalent
• Experience leading in a highly regulated industry
• Doctor of Pharmacy Degree (Pharm.D.)
• Certifications: Six Sigma Black or Green Belt

Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you'll fill far more than prescriptions. As a member of one of our pharmacy teams, you're empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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