Front Desk Agent
Company: Diamond Resorts Corporation
Posted on: June 7, 2021
Under supervision, the Front Desk Agent is responsible for
providing the highest level of guest satisfaction to members,
owners and guests to ensure the continuous delivery of hospitality,
professionalism, and consistency. The Front Desk Agent checks in
and check outs guests, makes room reservations, and performs Front
Desk related functions.
ESSENTIAL JOB FUNCTIONS
Ensure proper standards of hospitality are provided to all
members, owners, and guests on property and/or via telephone.
Ensure all pending arrival information is accurate (i.e. check
rates and prepare upcoming arrival packets with necessary materials
Check in/check out arriving/departing members, owners, and
guests, makes room reservations, and performs Front Desk related
Follow through on member, owner, and guest requests and/or
concerns in a timely manner.
Verify member, owner, and guest information (i.e. for additional
keys, telephone calls, and packages).
Compute billing charges, collect payments and provide
Post charges as received through other departments (i.e. fitness
center, housekeeping, logo shop, and laundry).
Answer the telephone with proper etiquette and transfer calls
Communicate with all internal departments including PBX,
housekeeping, engineering, and security.
Complete Front Desk Agent checklist daily.
Reconcile end of the day shift report.
Maintain necessary hard copies of paperwork of all daily
operations and file.
Complete special projects, stocking, list items to be ordered,
and daily bucket checks.
Completes all required Company trainings and compliance courses
Adheres to Company standards and maintains compliance with all
policies and procedures.
- Performs other related duties as assigned.
- High School Diploma or equivalent.
- This position does not include any supervisory
LICENSE & CERTIFICATIONS
- This position does not require licenses or certifications.
SKILLS & ABILITIES
This position requires the capability to understand and follow
both oral and written directions as well as knowledge and usage of
correct business English and office practices. Must be able to
communicate effectively with others, analyze and resolve problems,
maintain effective working relationships, and interact successfully
with internal and external customers.
Specific skills and abilities include, but are not limited to
Computer proficiency in Microsoft Word, Excel and Outlook.
Excellent customer service skills.
Proficient in time management; the ability to organize and
manage multiple priorities.
Ability to take initiative and effectively adapt to change.
Recognizes an emergency situation and take appropriate
Able to establish and maintain a cooperative working
Able to perform a variety of duties, often changing from one
task to another of a different nature, with impending deadlines
and/or established timeframes.
- Performs well with frequent interruptions and/or
Keywords: Diamond Resorts Corporation, Mesa , Front Desk Agent, Other , Pinetop, Arizona
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