Patient Access Service Representative
Company: Banner Health
Location: Mesa
Posted on: June 8, 2021
|
|
|
Job Description:
Primary City/State: Sun City West, Arizona Department Name: Banner Staffing Services-AZ Work Shift: Varied Job Category: Revenue Cycle Banner Staffing Services offers a world of opportunities to make
an impact on one of the country's leading health systems. If you're
looking to leverage your abilities to make a difference - you
belong at Banner Staffing Services As the internal staffing (registry) provider for Banner Health,
Banner Staffing Services (BSS) provides opportunities within one of
the country's leading health systems. The BSS team is dedicated to
providing personal attention and professional support for its
employees. Registry opportunities are a great way to market your
skills within Banner Health. As a BSS employee, you are eligible to
apply (at any time) as an internal applicant to any regular
full-time or part-time opportunities within Banner Health. In addition, registry employment through BSS offers: Competitive wages Paid orientation Flexible Schedules (select positions) Fewer Shifts Cancelled Weekly pay 403(b) Pre-tax retirement plan Employee Assistance Program Employee wellness program Discount Entertainment tickets Restaurant/Shopping discounts Auto Purchase Plan BSS Registry positions do not have guaranteed hours and no
medical benefits package is offered. BSS requires: Completion of
post-offer Occupational Health physical assessment, drug screen and
background check (includes; employment, criminal and
education). POSITION SUMMARY This position conducts customer service, registration, point of
service collections, may validate and/or obtain authorizations from
payers in order to maximize reimbursement. Provides a
customer-oriented interaction with each patient in order to
maximize customer experience. Obtains all required consents for
each registration. Document all facets of the registration process,
loads correct payer(s) to each account and meet accuracy goals as
determined by management. Collect payments and regular collection
targets as determined by management. May perform financial
counseling when appropriate. Meets productivity targets as
determined by management. Demonstrates the ability to resolve
customer issues and provide excellent customer service. CORE FUNCTIONS Helps provide a positive customer experience by welcoming
patient to facility, introducing self, explaining what rep intends
to do with patient, thanking them for choosing Banner Health. Performs pre-registration/registration processes, verifies
eligibility and obtains authorizations submits notifications and
verifies authorizations for services. Verifies patient's
demographics and accurately inputs this information into A/D/T
system, including documenting the account thoroughly in order to
maximize reimbursement and minimize denials/penalties from the
payor(s). Obtains federally/state required information and all
consents and documentation required by the patient's insurance
plan(s). Must be able to consistently meet monthly individual
accuracy goal as determine by management. Verifies and understands insurance benefits, collects patient
responsibility based on estimates at the time of service or during
the pre-registration process. As assigned collection attempts may
be made at the bedside. Must be able to consistently meet monthly
individual collection target as determined by management. May provide financial counseling to patients and their families.
Explains company financial policies and provides information as to
available resources, offers and assists patients with applying for
Medicaid. Assists patients with completing all financial assistance
programs (i.e.: basic financial assistance, enhanced financial
assistance, prompt pay discount, loan program). Acts as a liaison between the patient, the billing department,
vendors, physician offices and the payor to enhance account
receivables performance and meet payment collection goals, resolve
outstanding issues and/or patient concerns and maximize service
excellence. Communicates with physicians, clinical and hospital staff,
nursing and Health Information Management Services to resolve
outstanding issues and/or patient concerns. Works to meet the
patient's needs in financial services. Consistently meets monthly individual productivity goal as
determined by management. Completes daily assignments/work lists,
keeps electronic productivity log up to date and inputs information
accurately. Identifies opportunities to improve process and
practices good teamwork. Provides a variety of patient services and financial services
tasks. May be assigned functions such as transporting patients, may
precept new hire employees, recapping daily deposits, posting daily
deposits or conducting other work assignments of the Patient
Financial Services team. Performs all functions according to established policies,
procedures, regulatory and accreditation requirements, as well as
applicable professional standards. Provides all customers of Banner
Health with an excellent service experience by consistently
demonstrating our core and leader behaviors each and every day. NOTE: The core functions are intended to describe the general
content of and requirements of this position and are not intended
to be an exhaustive statement of duties. Specific tasks or
responsibilities will be documented as outlined by the incumbent's
immediate manager. MINIMUM QUALIFICATIONS High school diploma/GED or equivalent working knowledge. Requires knowledge of patient financial services, financial,
collecting services or insurance industry experience processes
normally acquired over one or more years of work experience.
Requires the ability to manage multiple tasks simultaneously with
minimal supervision and to work independently. Requires strong
interpersonal, oral, and written communication skills to
effectively interact with a wide range of audiences. Employees
working at Banner Behavioral Health Hospital or the Whole Health
Clinic must possess an Arizona Fingerprint Clearance Card at the
time of hire and maintain the card for the duration of their
employment. Employees working at Banner MD Anderson or BUMC-P Whole
Health Counseling must possess a State of Arizona Department of
Public Safety Level One Fingerprint Clearance Card at the time of
hire and maintain the card for the duration of their
employment. Strong knowledge in the use of common office software, word
processing, spreadsheet, and database software are required PREFERRED QUALIFICATIONS CHAA certification is preferred. Work experience with the
Company's systems and processes is preferred. Previous cash
collections experience is preferred. Additional related education and/or experience preferred.
Keywords: Banner Health, Mesa , Patient Access Service Representative, Other , Mesa, Arizona
|
Click
here to apply!
|
