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IT Coordinator I

Company: Drug Information Association Inc
Location: Mesa
Posted on: June 9, 2021

Job Description:

Primary City/State:

Mesa, Arizona

Department Name:

Banner Staffing Services-AZ

Work Shift:


Job Category:

Information Technology

Banner Staffing Services offers a world of opportunities to make an impact on one of the country's leading health systems. If you're looking to leverage your abilities to make a difference - you belong at Banner Staffing Services.

As the internal staffing (registry) provider for Banner Health, Banner Staffing Services (BSS) provides opportunities within one of the country's leading health systems. The BSS team is dedicated to providing personal attention and professional support for its employees. Registry opportunities are a great way to market your skills within Banner Health. As a BSS employee, you are eligible to apply (at any time) as an internal applicant to any regular full-time or part-time opportunities within Banner Health.

In addition, registry employment through BSS offers:

  • Competitive wages
  • Paid orientation
  • Flexible Schedules (select positions)
  • Fewer Shifts Cancelled
  • Weekly pay
  • 403(b) Pre-tax retirement plan
  • Employee Assistance Program
  • Employee wellness program
  • Discount Entertainment tickets
  • Restaurant/Shopping discounts
  • Auto Purchase Plan

BSS Registry positions do not have guaranteed hours and no medical benefits package is offered . BSS requires: Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes; employment, criminal and education).


This position is an entry level position that assigns, monitors and fulfills IT service requests in the service management system to ensure high quality customer service. This position leads workflow of customer service requests and is responsible for providing user level support for assigned IT activities.


  1. Provides and enhances customer support for all department services and project management. Ensures appropriate resources are deployed to meet customer business, clinical or technical needs, serves as a liaison between facility staff and information technology, and communicates with customer throughout the lifecycle of the provided service to ensure the customer stays informed.

  2. Interacts with customers, support services and vendor partners in managing; assessing, designing, planning and developing detailed specifications for project assignments, attend or facilitates routine meetings; participating in the support of information technology and facility driven projects to ensure proper support and assistance, and assist IT Service Delivery leadership to ensure facility projects include IT budgetary projections.

  3. Prioritizes and schedules daily service requests by assigning appropriate technical resource(s), ensures appropriate resources are deployed to meet customer business, clinical or technical needs, and documents all actions of end-user requests using tracking management systems keeping customers informed throughout fulfillment process.

  4. Attends routine meetings; participating in the support of major information technology and facility driven projects to ensure proper support and assistance. Identifies and provides solution options to meet or exceed the needs of the customer.

  5. Creates vendor quotes from approved vendors. Transitions quote to purchase requisition and obtains appropriate approvals. Enters information using appropriate procurement system and tracks orders to receipt of delivery.

  6. Manages procurement of IT services and products and follows all asset management procedure and guidelines. Ensures order and stock management are maintained.

  7. Conducts needs assessment and provide recommendations to information technology leadership identifying basic customer, departmental, and/or facility/location software and/or hardware needs.

  8. Acts as a technical lead and serves as an escalation point for IT Service Delivery issues and may perform complex troubleshooting and request activities serving as a lead in endpoint related projects and initiatives.

  9. Position coordinates and manages the IT Service Delivery functions within a facility, group of facilities, clinics, or service lines as assigned. Latitude to make day-to-day decisions as needed in the support of both internal and external customers. These customers are primarily end-users of computing technology, and other department staff. External customers consist of vendors, contractors, affiliate clinics and hospitals, and clients. Customer support is primarily based at facilities and/or service lines across company.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

Banner Health Leadership will strive to uphold the mission, values, and purpose of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner.


Experience and education normally obtain through an Associate's degree and one plus year of relevant experience.

Must have a strong work ethic and initiative to work well in a team environment. Requires strong organizational, customer service, communication and presentation skills to engage technical and non-technical audiences at all levels of staff and management.

Must be knowledgeable in the use and operation of a wide range of desktop, mobile devices and network connectivity. Knowledge of Microsoft Office O365 applications.

Variable shifts and hours and carrying/responding to a pager may be required.


Previous experience with assigning daily workloads and tasks. General knowledge of information technology and healthcare is desirable. Previous experience working on IT projects.

Additional related education and/or experience preferred.

Keywords: Drug Information Association Inc, Mesa , IT Coordinator I, Other , Mesa, Arizona

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