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Medical Collections Specialist

Company: Nationwide Vision
Location: Mesa
Posted on: June 11, 2021

Job Description:

Job Title: Medical Collections Specialist

We are looking for a knowledgeable Patient Collections Specialist to join our team, who possesses a high
degree of professionalism, excellent communication skills, is dependable, and able to work

Collection Specialist Responsibilities:
Communicate directly with patients regarding their financial responsibility for services provided
Process payments received by patients via phone, payment program, or mail
Document all calls timely and accurately in the patients accounts in the billing system as well as
documenting on tracking logs pertaining to the process
Establish payment arrangements per company policy
Contact insurance companies to check eligibility and benefits via phone or online portals
Assist with other billing/collection duties, as needed which may include:
Prepare, review, and transmit claims using billing software including electronic, website
submission, and paper claim processing
Status unpaid claims within standard billing cycle timeframe
Timely review/handling of insurance claim denials, exceptions, or exclusions
Utilizing aging reports and work flow statuses provided by Supervisor to address any unpaid or
open claims over 30, 60, 90, and 120 plus
Ability to research and appeal denied claims
Perform additional duties as requested by Supervisor or Upper Management Team

Proven experience as a Patient Collection Specialist or similar role for 2+ years
Experience with CPT and ICD-9/10; Familiarity with medical terminology
Knowledge of billing procedures and collection techniques
Computer experience is essential, including, but not limited to: practice management software,
clearing houses, MS Office, and spreadsheet applications
Adhering to company standards of compliance with policies and procedures
Strong written and verbal communication skills
Keep Supervisor abreast weekly of any concerns or issues associated with accounts
Detailed oriented
Consistent production results
Good problem solving and research skills
Able to multi-task and meet deadlines

Keywords: Nationwide Vision, Mesa , Medical Collections Specialist, Other , Mesa, Arizona

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