Front Desk Supervisor
Company: MHC Equity Lifestyle Properties
Posted on: June 11, 2021
With a culture of recognition and reputation for excellence, ELS
is the ideal organization in which to develop a long and successful
ELS is hiring for the position of Front Desk Supervisor in Mesa,
What you'll do:
The Front Desk Supervisor manages the activities of the resort's
front desk, including check-in and check-out, guest requests and
the promotion of our in-house activities. This position trains
associates, plans, assigns and directs work, addresses complaints,
and resolves issues.
Your job will include:
Supervise front desk operations during assigned shifts and
ensure that the team understands the property management system,
resort services, reservation process, pricing and special
Maintain a current knowledge of resort features and services,
hours of operation, cottage types and numbers, layout, dcor, rates,
special packages and promotions, daily house count, expected
arrivals and departures, room availability status and all scheduled
daily group activities.
Monitor the appearance, standards and performance of front desk
employees and emphasize training and teamwork.
Address guest requests, inquiries and complaints in a timely and
Ensure adequate staffing and scheduling in accordance with
- Communicate all relevant information for respective shifts and
areas of operation through pre-shift logs, emails and departmental
Experience & skills you'll need:
- High school diploma, or the equivalent.
- 6+ months of front office experience, preferably in an RV or
- Ability to prioritize and manage multiple projects
simultaneously and meet deadlines.
- Experience using a point-of-sale computer system.
- Exceptional customer service skills.
- Excellent communications and problem-solving skills.
In return for your excellent skills and abilities, we offer a
comprehensive benefits package including: medical, dental, and
vision plans, a generous 401(k) employer match, and paid vacations,
holidays, and sick time.
We invite you to visit our web site at
www.equitylifestyleproperties.com for additional information
regarding our exceptional resort communities.
As an Equal Opportunity Employer, we welcome and thank all
Keywords: MHC Equity Lifestyle Properties, Mesa , Front Desk Supervisor, Other , Mesa, Arizona
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