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Network Analyst

Company: SCA Health
Location: Peridot
Posted on: June 13, 2021

Job Description:

Supports the operation and integrity of the communication networks by installing, troubleshooting, and maintaining network hardware, software, and data communication equipment including providing system maintenance, repair, and administrative functions for network devices. Assists the Helpdesk as an escalation point for the basic troubleshooting of network and communication devices.

ESSENTIAL FUNCTIONS:

  • Receives and troubleshoots Network escalations from Helpdesk and Applications teams.
  • Configures and installs network routers, switches, firewalls, access points, infrastructure cabling, and Windows-based workstations and servers (including MS Exchange, Active Directory, and Group Policies).
  • Supports, monitors, tests, and troubleshoots hardware and software problems.
  • Provides end-user support and training for all LAN-based applications including VOIP.
  • Monitors and maintains backup systems.
  • Manages and supports workstations running Windows 7/10 in an Active Directory Domain.
  • Installs and maintains various remote connectivity solutions.
  • Creates Add/Move/Change Workflow tickets and monitor to completion.
  • Records, tracks, and documents the service desk request problem-solving process in the ticketing system, including all successful and unsuccessful decisions made, and actions are taken, through to final resolution.
  • Develops and maintains documentation and training related all assigned systems.
  • Uses diagnostic tools to identify and diagnose network status and problems.
  • Conducts network monitoring equipment installation and preventive maintenance activities.
  • Resolves network issues involving power, network hardware, and software, lines, modems, and terminals.
  • Manages vendor support tickets system for issue tracking.
  • Performs other duties as required.
  • At least 4 years of IT experience working on computer networks and solutions with routing and switching focuses on supporting network infrastructure.
  • CompTIA Network+ and CompTIA Security+ certifications required, or ability to obtain within six months of hire.
  • Associates Degree in Networking Technology or related field preferred.
  • Cisco Certified Technician (CCT) certification is preferred.

Indian Preference and Equal Employment Opportunity

SCAHC gives preference in hiring to San Carlos Apache Tribal members and other Native Americans in accordance with the San Carlos Apache Tribe's Tribal Preference Policy, as set forth in Section 402 of the Tribe's Human Resources Department Policies and Procedures Manual. Otherwise SCAHC does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect him/her because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, citizenship, veteran status, military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, SCAHC complies with all applicable federal, and Tribal laws governing nondiscrimination in employment.

Keywords: SCA Health, Mesa , Network Analyst, Other , Peridot, Arizona

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