Lead Insurance Specialist
Posted on: September 11, 2021
Assurant Specialty Property is hiring a Lead Insurance
Specialist. As a Lead Insurance Specialist, you'll use your
excellent customer service skills and your problem-solving ability
to efficiently and effectively respond to incoming customer
inquiries and/or concerns in a high call volume environment. We are
looking for an energetic person who will be responsible for
providing exceptional front-line customer service to our
representatives, policyholders, and clients. If you are a problem
solver and thrive in a fast-paced ever-changing environment, this
is the career for you!
Serve as point of contact for escalated /Supervisor calls
outside of the scope of normal representative duties.
Utilize advanced methods to research and resolve complex issues
and to answer representative questions.
Assist with new hire training and certification.
Follow departmental guidelines and procedures with the ability
to analyze situations and use critical thinking and judgment to
make difficult decisions when needed.
Coordinate workload to ensure that service standards and
deadlines are met.
Identify, analyze and assist in developing new standard
Utilize call center applications to ensure that service
standards are met.
Monitor, distribute, and resolve system errors
Understanding of IVR technology, as well as assist with system
Assist Manager with staffing initiatives as needed.
Handle limited management functions in their absence.
Assist in coaching and providing feedback to staff by
distributing monthly quality audits and monitoring staff
Respond to the high volume of inbound calls as needed.
Other duties as assigned.
This is a full-time position. Hours of operation are Monday
through Saturday from 8:00 am to 8:00 pm.
Must be able to work Saturdays as needed.
Customer service experience in a high volume call center
Working knowledge of Microsoft Office Suite and Outlook, as well
as proprietary applications including Policy Management System and
other Property Solutions web-based applications.
Ability to handle multiple tasks and prioritize.
Excellent verbal and written communication skills.
Strong time management skills.
Ability to adapt easily as procedure/client needs change.
Good mathematical skills.
Benefits and Value Proposition
We offer a competitive salary and comprehensive benefits to full
time and part time employees including medical, dental, STD, LTD,
life insurance, 401(k), generous paid time off and much more.
We strive to maintain a professional, yet friendly environment
and promote professional and career development for our
Assurant is an Equal Employment Opportunity employer. All
aspects of consideration for employment and employment with the
Company are governed on the basis of merit, competence and
qualifications without regard to race, color, religion, sex,
national origin, age, disability, veteran status, sexual
orientation, or any other category protected by federal, state, or
To learn more about our current opportunities and apply online,
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Assurant, a Fortune 500 company and a member of the S&P 500,
is traded on the New York Stock Exchange under the symbol AIZ.
Assurant has approximately $30 billion in assets and $9 billion in
annual revenue. Assurant has approximately 14,500 employees
worldwide and is headquartered in New York's financial district.
Keywords: Assurant, Mesa , Lead Insurance Specialist, Other , Mesa, Arizona
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