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Acumen IT Help Desk - Tier 1

Company: Rise Inc Family
Location: Mesa
Posted on: November 17, 2021

Job Description:

Job DetailsLevelExperiencedJob LocationAcumen Mesa, AZ - Mesa, AZRemote TypeOptional Work from HomePosition TypeFull TimeEducation LevelNot SpecifiedSalary RangeUndisclosedTravel PercentageUp to 25%Job ShiftDaysJob CategoryInformation TechnologyDescriptionABOUT THE COMPANY Acumen, LLC. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our client's lives by what they do. Among many benefits to working here, we offer medical, dental and vision coverage, generous paid time off, and incentive bonuses to those who qualify.OVERVIEW AND ESSENTIAL JOB FUNCTIONSThe Help Desk - Tier 1 is responsible for end user support for hardware, software and network to achieve 24/7 secure reliable and efficient operations. This includes computer and telecommunications services and all ancillary support services and equipment.Keep tickets up to date and clearly documented in ticket management systemBasic trouble shooting and analysisMaintain hardware including servers, workstations (including PC and win-terms) and phone for all entities supportedMaintain line of business applications for all entities supportedProcesses employee change event requests including new hires, terminations and transfersProcesses requests for hardware and software purchases including workstations, phones and peripheral devices (e.g. small printers, docking stations, etc.)Email account managementPhone account managementMaintain IT asset and contract tracking systemBasic network (wired and WIFI) maintenance including hardwareDemonstrates knowledge of and supports each entity's mission and vision, policies and procedures, operation instructions,confidentiality guidelines and code of ethical behavior.Performs other job-related duties as requested.ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly. In addition to the cybersecurity requirements of all positions at Acumen, IT Help Desk will support the secure installation / configuration, and remediation of computer hardware, software, systems, networks, printers, scanners and cloud properties.QualificationsMINMIMUM QUALIFICATIONS1-3 years of desktop support experienceExperience working with information systems, telecommunications, software applications and testing, hardware repairExperience working with users defining problems and solutionsPREFERRED QUALIFICATIONSCompTIA A+CompTIA SecurityKEY TECHNOLOGIES AND SKILLSMicrosoft system CenterMicrosoft Active directoryGoogle Apps for BusinessMicrosoft Windows 7, 8 and 10Microsoft Server 2008, 2012, and 2016VoIP Phone SystemsAcumen is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If you require reasonable accommodation for any part of the application process or hiring process, please submit your request through one of the following methods listed below:(a) Dedicated fax 866-268-8885(b) Dedicated email hrdept@riseservicesinc.org DISABILITY ACCOMMODATION REQUESTS ONLY(c) US mail - 4554 E Inverness Ave Mesa, AZ 85206- Attn Human Resources(d) Dedicated phone - 1-866-242-2714 Option 1 (Employment Opportunities) DISABILITY ACCOMMODATION REQUESTS ONLYby Jobble

Keywords: Rise Inc Family, Mesa , Acumen IT Help Desk - Tier 1, Other , Mesa, Arizona

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