Soft Collections / Loan Advisor
Posted on: November 23, 2021
What's under the hood:
Headquartered in Tempe, Arizona, DriveTime is the largest privately
owned used car sales and finance company in the country. With more
than 120 dealerships, 3 operations centers and 15 reconditioning
centers across the nation, our 4,000+ employees are focused on
getting the right customer in the right car, at the right terms.
With over 25 years of industry experience, and our dedication to
streamlining the purchase process, we're redefining what it means
to buy and finance a used car.
That's Nice, But What's the Job?
In short, we are looking for a motivated individual to create long
term solutions to help customers maintain the quality of their loan
while providing excellent levels of customer service.
In long, you will:
* Provide excellent customer service to customers who need
assistance in meeting their contract obligations due to unexpected
* Contact or attempt contact with customers who are delinquent
* Collect past due payments and negotiate payment plans while
maintaining positive relationship with customers
* Maintain positive working relationships with the Loan Servicing
* Meet or exceed production goals
* Performs other related duties as assigned
So What About the Perks? Perks matter.
* Bonus Potential. This position may offer an opportunity to earn
extra money in your pocket.
* Medical, Dental and Vision on Day 31! DriveTime pays a nice chunk
of your premiums to keep the cost as low as possible for our
* Tuition Reimbursement. We encourage growth and development, not
only in your career with us but also your formal education.
* 11 days of PTO and 6 paid Holidays. Because who doesn't love time
off? This also increases with tenure.
* Benefits like 401(k), company paid life insurance, short and
* Casual Dress. Come dressed in jeans (you'll fit right in with the
rest of us).
* Game Room & Onsite Gym. Each site has a unique space for you to
relax and unwind by pumping some iron, playing some ping pong,
foosball, video games or just catching up with friends.
* Wellness Program. We want our employees to be the best versions
of themselves. That's why we offer a Wellness Program that includes
B12 shots, teeth cleanings, biometric screenings and much more!
* $20 per hour plus monthly bonus!!
* Growth opportunities. DriveTime takes a lot of pride in promoting
from within. Over 80% of our current leadership has developed
So What Kind of Folks Are We Looking for?
* Agile in a fast-paced environment. We move, and we move quickly.
Thriving in an environment that never stops, is a must.
* Plays well with others. You will be working in a high-functioning
team environment. We work together in order to win together.
* Love of listening. We need folks that listen with the intent to
understand, not just reply.
* Timely. We don't believe in being "fashionably late". You'll need
to adhere to regular and predictable attendance.
* Level headed. You'll need the ability to maintain personal
composure when confronted with a difficult situation.
* Passionate and goal-oriented. We are looking for someone that is
enthusiastic about their work and is passionate about not only
meeting their goals but exceeding them.
* Positive emotional resilience. Problems will arise. We want to
make sure you have the ability to rise past them while maintaining
an optimistic attitude.
* High School or GED
* 2+ years of experience in collections, customer service, sales or
* Professional and persuasive communication and negotiation
* Value and embrace diversity.
* Required to work a flexible schedule including evenings and
* Call Center located in Mesa
And when it comes to hiring, we don't just look for the right
person for the job, we seek out the right person for DriveTime.
Along the way, we provide plenty of opportunity to be creative and
grow professionally in a fun, high-energy environment.
Hiring is contingent upon successful completion of our background
and drug screening process. DriveTime is a drug-free, tobacco-free
workplace and an Equal Opportunity Employer.
Keywords: DriveTime, Mesa , Soft Collections / Loan Advisor, Other , Mesa, Arizona
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