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Bank Business Process Consultant I (Hybrid)

Company: USAA
Location: Mesa
Posted on: January 10, 2022

Job Description:

Purpose of JobWe are seeking a talented Bank Business Process Consultant I to work in a Hybrid Work Environment.

Applies knowledge of bank processes and products and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collects and consolidates demand and identifies opportunities, within the Bank. Executes to and oversees the development of business process related solutions for internal clients and members. Evaluates processes/ resources and develops effective solutions/ improvements/ enhancements to drive the efficient operation of the Bank.Job RequirementsAbout USAAUSAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.Primary Responsibilities:

  • Identifies and manages existing and emerging risks that stem from business activities and the job role. -
  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled. -
  • Follows written risk and compliance policies and procedures for business activities.
  • Engages in the implementation of process initiatives that support the bank 's strategic roadmap.
  • Develops customer specific business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework.
  • Applies knowledge of the Bank operations models and aligns business deliverable processes and capabilities with business needs.
  • Provides consultation, solutions and change management to the business on risk management processes by using established methodologies and exercising control plans to ensure alignment with bank specific goals and process requirements. -
  • Develops communication and change management plans for customers and internal stakeholders. -
  • Ensures alignment between internal stakeholders and customers across assigned business process projects and services using proactive communication and engagement strategies.
  • Utilizes reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform key stakeholders.Minimum Requirements:
    • Bachelor 's degree or 4 additional years of experience beyond the minimum required may be substituted in lieu of a degree (8 years total)
    • 4 years of experience in business process consulting, process design and/or program/project management experience.
    • Proficient knowledge of bank products and processes.
    • Experience in implementing and sustaining change/improvements.
    • Experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies. - - -
    • Experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.When you apply for this position, you will be required to answer some initial questions. - This will take approximately 5 minutes. - Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.Preferred Experience:
      • 1 + years complaint management experience in banking as a recent Member Advocacy Specialist/Advisor
      • 1+ years ' experience communicating insights on regulatory exams or internal audits
      • Experience in relationship management with internal and external partners, with ability to build and maintain collaborative relationships
      • Strong organizational and project management skills
      • Experience with leading meetings
      • Ability to learn quickly, self-starter and self-motivated
      • Proven ability to set priorities, understand urgencies, and react quickly to deadline/delivery requirementsThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Compensation:USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $66,300 - $119,500* (this does not include geographic differential which may be applied based on your work location).Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors. *Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. - Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours. - -Benefits:At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. - These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. - Additionally, our career path planning and continuing education assists employees with their professional goals. Please click on the link below for more details.Relocation assistance is not available for this position.USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused deliverables. The actual days onsite are determined between each employee and the employee 's manager.

Keywords: USAA, Mesa , Bank Business Process Consultant I (Hybrid), Other , Mesa, Arizona

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