CSA/Proctor

Company: Aston Carter
Location: Mesa
Posted on: January 15, 2022

Job Description:

NO PHONES - NO PHONES - NO PHONESShifts Available - Day - Swing Description:CSA (Customer Support Advocate)

• Responsible for determining when an escalation is necessary and will determine the correct escalation path based on the issue(s).
• Strong problem-solving skills
• Excellent communication and support skills
• Maintain high levels of customer satisfactionProctor
  • Monitor Test Takers through a live video feed, via a webcam that is installed on the Test Taker 's computer.
  • Utilize professional customer service to communicate effectively through both written and verbal instruction.
  • Must be on time and dependable.
  • Must be able to quickly gain the knowledge of creating an environment for optimal test performance for all test takers and uphold the confidentiality and integrity of all exams.Top Skills Details:Help DeskCustomer serviceData entryDispatchTroubleshootingChat supportQualifications:High School Diploma/GED required
    
    
    About Aston Carter:
    
    At Aston Carter, we 're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
    Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients ' capabilities by seeking solvers and delivering solutions to address today 's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Mesa , CSA/Proctor, Other , Mesa, Arizona