IT Support Specialist

Company: Volt
Location: Mesa
Posted on: January 16, 2022

Job Description:

IT Support Specialist As an IT Support Specialist, you will be integral to supporting our Mesa office and collaborate cross functionally with our various sites globally! In this position, you are responsible for a mixture of front line and advanced IT support needs within the organization. Provide quick response to and timely resolution of assigned tickets while providing a very high level of customer care. You will help with any walk up/phone call interactions requiring personal assistance as well as continually looking for ways to improve processes and delight customers. Provide Tier 1 & 2 IT support to our end users Respond to requests for technical assistance in person, via phone and electronically Provide end users a predictable, consistent connection with the Technology Services team Diligently handle expectations with end users by setting reasonable deadlines Ensure that tickets are resolved in a timely manner and clearly document support activity in each ticket Diagnose and resolve technical hardware and software issues Research questions using available information resources Redirect problems to appropriate resources or escalate situations requiring urgent attention Know the latest technology and associated changes and/or updates Follow existing policies and procedures; update as needed Maintain internal FAQ / KB articles Working on a rotation system to assist with new hire setup and onboarding Provide after-hours on call support - on average 1 week every 2 monthsRequired Skills and Qualifications Excellent customer care skills with a "delight the customer"-- - mentality Good social, communication and interpersonal skills An interest in problem solving with the ability to maintain composure and focus while solving problems Experience in resolving PC hardware issues on Intel platforms Ability to support and maintain Microsoft Windows 7, 10 and 11 Experience using and supporting Apple Macintosh, Mac OS and iOS Experience using and supporting Microsoft Office 365 Experience in a corporate IT support environment Strong analytical, troubleshooting, problem-solving and performance tuning skills Team player and able to complete tasks independently with minimal direction Strong drive for career growth, professional development and mastering new technologies Available for occasional travelVolt is an equal opportunity employer Job Requirements:IT Tier 1 and 2 Support

Keywords: Volt, Mesa , IT Support Specialist, Other , Mesa, Arizona