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Work From Home Call Center Opportunity

Company: CornerStone Staffing
Location: Mesa
Posted on: May 17, 2022

Job Description:

Job Description Job Title: Customer Service Representative Start Date: Monday 06/20/2022 - June Start Date/Class Pay: $16.00/hourly Schedule Availability: PACIFIC TIME ZONE Monday --- Friday 4:30am --- 7:00pm - Occasional OT on Saturday - availability: 4:30am --- 7:00pm Location: AZ/TX/NC/FL Residents only - WFH/Remote - Quiet, dedicated workspace required & ability to directly connect to modem/router at home (no wifi) - STABLE CONNECTION Primary Purpose: Responsible for answering high volume inbound calls and providing effective quality customer service in regards to property damage claims. Support borrowers and contractors by providing detailed information on how to progress a claim file, de-escalate calls and process complaints and handle disbursement of claim funds. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Deliver timely, accurate customer service ensuring the highest level of satisfaction Handle inbound telephone calls from borrowers, contractors and/or insurance adjusters in regards to property damage claims in order to resolve customer inquiries Build customer service knowledge by taking initiative for learning additional processes, queues and client specific procedures to support customer in secondary areas and provide comprehensive, well informed responses to inquiries Work on Claim Packets when phone lines are slow Update records and note system as required Able to meet and maintain availability standards, schedule adherence and attendance guidelines Ability to work in fast paced environment Flexibility in work hours and in changing environments May assist answering questions in the help desk May cross train to assist with borrower follow ups Minimum Skills and Competencies: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Dedicated, quiet workspace Stable high speed internet connection - directly connect equipment to modem/router High school diploma or general education degree (GED) Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) Must possess effective verbal and written communication skills Sound analytical skills Solid work quality, accuracy and proficiency Desired Skills: Bilingual skills, both written and verbal, highly desirable Mortgage Lending Call Center specific experience 1 years of experience in a Call Center Once hired on permanently benefits include (after 90days with proven productivity and attendance) : Medical, Dental, Vision benefits Wellness Programs Life and Short/Long Term Disability Insurance 401k w/ Company Match Company Paid Holidays & Generous Time-off policy Employee Discount Program Career Advancement and Development Opportunities Requirements : Dedicated, quiet workspace High Speed Internet - ability to directly connect to modem/router Willingness to be on laptop camera during work hours for trainings/meetings/work High School Diploma or equivalent (GED) Criminal Background & Drug Screening 2 verifiable employment references Please read requirements carefully as we are prioritizing those that meet the requirements. To Apply for this Job: Click the Apply Online button, then: If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job - NOTIFY YOUR RECRUITER OF INTEREST IN JOB ORDER: 131555 If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application - then schedule a time with a recruiter https://calendly.com/cornerstonestaffingac/phone -interview ZIP Company Description CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith. CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity

Keywords: CornerStone Staffing, Mesa , Work From Home Call Center Opportunity, Other , Mesa, Arizona

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