Work From Home Call Center Opportunity
Company: CornerStone Staffing
Location: Mesa
Posted on: May 17, 2022
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Job Description:
Job Description Job Title: Customer Service Representative Start
Date: Monday 06/20/2022 - June Start Date/Class Pay: $16.00/hourly
Schedule Availability: PACIFIC TIME ZONE Monday --- Friday 4:30am
--- 7:00pm - Occasional OT on Saturday - availability: 4:30am ---
7:00pm Location: AZ/TX/NC/FL Residents only - WFH/Remote - Quiet,
dedicated workspace required & ability to directly connect to
modem/router at home (no wifi) - STABLE CONNECTION Primary Purpose:
Responsible for answering high volume inbound calls and providing
effective quality customer service in regards to property damage
claims. Support borrowers and contractors by providing detailed
information on how to progress a claim file, de-escalate calls and
process complaints and handle disbursement of claim funds.
Essential Duties and Responsibilities: Following is a summary of
the essential functions for this job. Other duties may be
performed, both major and minor, which are not mentioned below.
Specific activities may change from time to time. Deliver timely,
accurate customer service ensuring the highest level of
satisfaction Handle inbound telephone calls from borrowers,
contractors and/or insurance adjusters in regards to property
damage claims in order to resolve customer inquiries Build customer
service knowledge by taking initiative for learning additional
processes, queues and client specific procedures to support
customer in secondary areas and provide comprehensive, well
informed responses to inquiries Work on Claim Packets when phone
lines are slow Update records and note system as required Able to
meet and maintain availability standards, schedule adherence and
attendance guidelines Ability to work in fast paced environment
Flexibility in work hours and in changing environments May assist
answering questions in the help desk May cross train to assist with
borrower follow ups Minimum Skills and Competencies: The
requirements listed below are representative of the knowledge,
skill and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. Dedicated, quiet workspace Stable high speed
internet connection - directly connect equipment to modem/router
High school diploma or general education degree (GED) Proficient in
Microsoft Office (Word, Excel, Outlook, PowerPoint) Must possess
effective verbal and written communication skills Sound analytical
skills Solid work quality, accuracy and proficiency Desired Skills:
Bilingual skills, both written and verbal, highly desirable
Mortgage Lending Call Center specific experience 1 years of
experience in a Call Center Once hired on permanently benefits
include (after 90days with proven productivity and attendance) :
Medical, Dental, Vision benefits Wellness Programs Life and
Short/Long Term Disability Insurance 401k w/ Company Match Company
Paid Holidays & Generous Time-off policy Employee Discount Program
Career Advancement and Development Opportunities Requirements :
Dedicated, quiet workspace High Speed Internet - ability to
directly connect to modem/router Willingness to be on laptop camera
during work hours for trainings/meetings/work High School Diploma
or equivalent (GED) Criminal Background & Drug Screening 2
verifiable employment references Please read requirements carefully
as we are prioritizing those that meet the requirements. To Apply
for this Job: Click the Apply Online button, then: If you are
currently registered with CornerStone Staffing, click the Log In
button to add yourself as a candidate to this job - NOTIFY YOUR
RECRUITER OF INTEREST IN JOB ORDER: 131555 If you are NOT currently
registered with CornerStone Staffing, click the Create Account
button to complete the application - then schedule a time with a
recruiter https://calendly.com/cornerstonestaffingac/phone
-interview ZIP Company Description CornerStone Staffing has been
servicing the Dallas-Fort Worth metroplex since 1991. We are
committed to supporting our community through our core values of
compassion, integrity, self discipline, and faith. CornerStone
currently has 11 offices across the Metroplex to serve your needs.
If you are a job seeker looking for short-term supplemental income
or a full-time position that will launch a new career, we can
assist you in finding the right opportunity
Keywords: CornerStone Staffing, Mesa , Work From Home Call Center Opportunity, Other , Mesa, Arizona
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