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Supervisor, Event Processing

Company: Verra -Mobility -
Location: Mesa
Posted on: June 24, 2022

Job Description:

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.Position OverviewVerra Mobility's Mesa office is currently hiring a Supervisor in our Government Solutions Transaction Processing department. This leader is someone who exercises good judgment and makes sound business decisions. A successful candidate will have a strong leadership foundation and be a self-starter who independently and successfully manages inventory levels along with ever-changing customer business requirements. The candidate must place great emphasis on high quality work paired with efficient production while also, and especially, placing an even heavier emphasis on sustainable employee engagement. It is also essential that this leader has a true customer-centric mindset. The candidate should be able to develop and maintain training materials that they will use to train incoming employees.

  • Manages day-to-day business operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customer-specific SLA requirements.
  • Develops and motivates employees by means of strong communication, timely feedback, valuable coaching, and well-written and meaningful performance reviews.
  • Actively identifies ways to continually create a work environment where employees feel highly valued and engaged.
  • Conducts regular 1-on-1 sessions with each employee while also regularly communicating with their team via ongoing staff meetings and/or team huddles.
  • Works with leader and Human Resources to address any sensitive employee performance and/or behavior issues in a very timely manner.
  • Independently engages in service recovery activities by addressing escalated customer issues either in person, over the phone, or via email communications.
  • Develops effective training materials for processor training and facilitates training sessions/classes as needed.
  • Develops and continually strengthens working relationships with other internal departments, customers, and third-party vendors.
  • Serves as a change-agent in helping to implement process and/or organizational change efforts across the department.
  • Approves work schedules and time off while also tracking attendance and tardiness; provides progressive discipline for attendance, performance, and/or behavior issues.
  • Perform other duties as assigned. Qualifications
    • Bachelor's degree preferred, or equivalent work experience.
    • At least one year of leadership experience in some capacity.
    • Ability to develop and successfully engage with employees.
    • Experience working with data entry or processing preferred.
    • Strong analytical, problem solving, and decision-making skills.
    • Ability to maintain professionalism and to work well with others.
    • Exceptional relationship building skills, both internal and external
    • Strong verbal and written communication skills.
    • Quality driven with a strong attention to detail
    • Ability to prioritize, multi-task and meet all assigned deadlines.
    • Strong computer skills using Microsoft Office (e.g., Word, PowerPoint, and especially Excel). Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Verra Mobility is an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Keywords: Verra -Mobility -, Mesa , Supervisor, Event Processing, Other , Mesa, Arizona

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