Supervisor, Event Processing
Company: Verra -Mobility -
Location: Mesa
Posted on: June 24, 2022
Job Description:
Verra Mobility is a global leader in smart mobility. We develop
technology-enabled solutions that help the world move safely and
easily. We are fostering the development of safe cities, working
with police departments and municipalities to install over 4,000
red-light, speed, and school bus stop arm safety cameras across
North America. We are also creating smart roadways, serving the
world's largest commercial fleets and rental car companies to
manage tolling transactions and violations for over 8.5 million
vehicles. And we are a leading provider of connected systems,
processing nearly 165 million transactions each year across 50+
individual tolling authorities.Position OverviewVerra Mobility's
Mesa office is currently hiring a Supervisor in our Government
Solutions Transaction Processing department. This leader is someone
who exercises good judgment and makes sound business decisions. A
successful candidate will have a strong leadership foundation and
be a self-starter who independently and successfully manages
inventory levels along with ever-changing customer business
requirements. The candidate must place great emphasis on high
quality work paired with efficient production while also, and
especially, placing an even heavier emphasis on sustainable
employee engagement. It is also essential that this leader has a
true customer-centric mindset. The candidate should be able to
develop and maintain training materials that they will use to train
incoming employees.
- Manages day-to-day business operations by monitoring current
inventory levels and future forecasts to ensure adequate staffing
to meet or exceed customer-specific SLA requirements.
- Develops and motivates employees by means of strong
communication, timely feedback, valuable coaching, and well-written
and meaningful performance reviews.
- Actively identifies ways to continually create a work
environment where employees feel highly valued and engaged.
- Conducts regular 1-on-1 sessions with each employee while also
regularly communicating with their team via ongoing staff meetings
and/or team huddles.
- Works with leader and Human Resources to address any sensitive
employee performance and/or behavior issues in a very timely
manner.
- Independently engages in service recovery activities by
addressing escalated customer issues either in person, over the
phone, or via email communications.
- Develops effective training materials for processor training
and facilitates training sessions/classes as needed.
- Develops and continually strengthens working relationships with
other internal departments, customers, and third-party
vendors.
- Serves as a change-agent in helping to implement process and/or
organizational change efforts across the department.
- Approves work schedules and time off while also tracking
attendance and tardiness; provides progressive discipline for
attendance, performance, and/or behavior issues.
- Perform other duties as assigned. Qualifications
- Bachelor's degree preferred, or equivalent work
experience.
- At least one year of leadership experience in some
capacity.
- Ability to develop and successfully engage with employees.
- Experience working with data entry or processing
preferred.
- Strong analytical, problem solving, and decision-making
skills.
- Ability to maintain professionalism and to work well with
others.
- Exceptional relationship building skills, both internal and
external
- Strong verbal and written communication skills.
- Quality driven with a strong attention to detail
- Ability to prioritize, multi-task and meet all assigned
deadlines.
- Strong computer skills using Microsoft Office (e.g., Word,
PowerPoint, and especially Excel). Sorry the Share function is not
working properly at this moment. Please refresh the page and try
again later. Share on your newsfeed Verra Mobility is an Equal
Opportunity Employer, qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, national origin, sexual orientation, gender
identity, disability or protected veteran status.
Keywords: Verra -Mobility -, Mesa , Supervisor, Event Processing, Other , Mesa, Arizona
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