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Security Specialist - Upscale Hospitality

Company: GardaWorld Security Services U.S.
Location: Mesa
Posted on: August 7, 2022

Job Description:

Job DescriptionGardaWorld - Security ServicesSecurity Officer - Now Hiring!You've got the right skills. What you need is the right opportunity to unleash your potential. We agree, and we're hiring!Every day is different at GardaWorld with diverse work assignments and flexible schedules. We are leaders in Professional training programs that cover every aspect of delivering world class security services. And every industry counts on us because we're the very best at what we do. Perhaps you are, too. In our complex world today, GardaWorld stands out as the largest privately owned security services company in the world. We're experts at protecting people and assets. We're also growing everywhere and expanding in multiple locations. If you're a sharp, talented, self-confident individual who excels in customer service, you can build a future here. We give you all the tools you need to expand your skills and grow your career with exceptional opportunities for advancement. You can stand out - and thrive - here, too, as a Security Specialist.At GardaWorld, we know your compensation is important so we provide competitive hourly starting rates for every market we're in. We're growing our team here in Phoenix, Arizona. Compensation: $24 / hourShift: We have 5 shifts available:Shift 1 - Saturday thru Wed 1st shift 7a.m.-3 p.m.(40 hours full time)Shift 2 - Thursday thru Sunday 1st shift 7a.m. to 3p.m. (32 hours full time)Shift 3 - Monday thru Friday 2nd shift 3p.m. to 11p.m. (40 hours full time)Shift 4 - Saturday thru Wednesday 2nd shift 3p.m. to 11p.m. (40 hours full time)Shift 5 - Thursday thru Sunday 2nd shift 3p.m. to 11p.m. (32 hours full time)

    • Provide guest service by greeting and assisting guests and responding to guest inquiries and complaints.
    • Assist the Security Manager to ensure compliance with all policies and procedures that relate to the security department, as well as local, state, and federal laws and regulations.
    • Role model and enforce safety, health, and security priorities.
    • Assist with keeping the property safe, clean, and presentable to the guest.
    • Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection.
    • Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
    • Warn persons of rule infractions or violations and apprehend or evict violators from premises.
    • Guide guests to exits or provide other instructions or assistance in case of emergency.
    • Other tasks as assigned by the Security Manager or Management.
    • Maintain certification for CPR, First Aid, AED.
    • Provide basic security services, key control, patrols, event security, etc.
      • Respond professionally in any and every emergency safety situation. Write comprehensive incident reports and conduct thorough investigations.
      • Assist with follow-up on investigations. Job Requirements
        • Excellent communication skills including verbal and written
        • Excellent problem-solving skills
        • Comfortable approaching guests in a luxury environment
        • Knowledgeable of Microsoft Office, Google Docs, and digital technology
        • Ability to complete multiple tasks while maintaining a pleasant and professional demeanor
        • Ability to listen and react quickly to guests' and retailers' requests in a genuine manner
        • Ability to prioritize tasks under pressure
        • Ability to work with varied personalities and temperaments
        • Self-motivated and results-oriented team player
        • Team player in a multidisciplinary environment
        • Takes pride and ownership in the position and property
        • Strong knowledge of the Phoenix metro areas hospitality, entertainment, dining and cultural venues, and commitment to keeping that knowledge up to date
        • 3+ years previous experience in high end/luxury security, hospitality, customer service or high-end retail Job Duties
          • Upholds helpful, friendly, and professional service standards always
          • Directs guests efficiently to retailers, dining, lodging, and on property amenities
          • Effectively pairs services to guests' needs
          • Utilizes an "above and beyond" approach to assisting guests
          • Supports all property programs and initiatives enthusiastically
          • Assists with staffing the Concierge Desk as needed to meet the needs of the tenants and guests
          • Builds and maintains excellent relationships through networking with tenants, retailers, and stakeholders
          • Meets or exceeds given goals for job performance in luxury operational environment
          • Takes a proactive approach to understanding trends, citywide events, and hot spots to easily direct guests inquiring about festivals, events, attractions, restaurants, hotels, tours, and transportation schedules in the surrounding area Qualifications:
            • 3+ years prior luxury security retail, hospitality experience, sworn law enforcement or military
            • Strong strategic thinking and creative problem-solving skills.
            • High customer service acumen is a must.
            • Excellent verbal, written and interpersonal communication skills
            • Acute sense of judgment, tact and diplomacy
            • A strong sense of teamwork and ability to execute programs
            • Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+, and occasional sitting in an outdoor environment in all weather conditions Preferred Qualifications And Skills
              • High School Diploma or college degree preferred
              • Working knowledge of security operations, safety practices in an entertainment environment and enforcement procedures.
              • 2-4 years previous Security, Military or Police experienced preferred
              • Advanced experience in CPR/First Aid/AED or EMT preferred
              • Fire Safety knowledge preferred
              • 2-3 years of experience in hospitality environment
              • Fluent English. Bilingual preferred
              • Successful candidate must possess legal work authorization in the United States
              • Minimum of 2 years experience with CCTV, access control systems, alarm systems, etc
              • Minimum of 2 years of experience with crisis response, emergency management and threat
              • Active AZ guard card license If you want a real career opportunity where you're part of a dynamic supportive team that's dedicated to your success, check us out. We're a global organization that embraces our cultural diversity and we promote engagement, communication, and sharing ideas across all our teams. At GardaWorld, you'll have plenty of room to grow - and that's just for starters. Explore your future with us today. Work today, get paid today, with DailyPay!GardaWorld offers DailyPay - a voluntary benefit that allows you to access your pay on day 1 of work.If you're hired for a role at GardaWorld, you'll never have to wait for a paycheck again! DailyPay's most used features include:
                • PAY: Get instant access to your money as you earn it
                • SAVE: Automatically save a portion of every paycheck
                • BALANCE ALERTS: Track your real-time earnings & budget for upcoming bills or expensesQualificationsEducation

Keywords: GardaWorld Security Services U.S., Mesa , Security Specialist - Upscale Hospitality, Other , Mesa, Arizona

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