Account Resolution Specialist

Company: Ark Auto Solutions
Location: Mesa
Posted on: November 24, 2022

Job Description:

_*About Us*_

Ark Auto Solutions is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve.

Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within. Our set schedules, casual work environment and culture of having fun make this a Great Place to
Work!

_*Responsibilities: *_

* Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
* Place or receive calls in priority order as established by management.
* Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay.
* Navigate and interpret various screens and relay information to clients accurately and professionally.
* Determine cause of delinquency and best course of action to assist delinquent customer.
* Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling features, scratch pad entries, etc. in the collection system.

_*Requirements: *_

* High school diploma
* Minimum of 2 years previous Leadership experience or 2 years of redemption collections experience and experience in a senior/mentoring role
* Previous customer service, sales, and/or collection experience in a call center environment
* Able to work in a fast-paced environment
* Be able to multi-task
* Strong communication skills both written and verbal
* Demonstrate the ability to motivate others
* Working knowledge of MS Office

_*Preferred: *_

* Bilingual/Spanish
* Previous customer service and/or collection experience in a call center environment
* Experience in the finance or automotive industry
* Experience in any position where you had to demonstrate excellent persuasive skills
* Experience with Zoom & Verifacto

Salary range $18 - $22 per hour. Competitive salary based on experience.

Excellent benefits package including medical, dental, vision, accident, life insurance and company matched retirement plan for full-time employees.

Monday through Saturday from 8:30am - 5:30pm with one additional day off during the week.

Please feel free to visit our website: www.arkauto.com

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:
* 401(k) matching
* Dental insurance
* Health insurance
* Life insurance
* Paid sick time
* Paid time off
* Referral program
* Vision insurance
Physical setting:
* Office
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* Overtime
* Weekend availability

Ability to commute/relocate:
* Mesa, AZ 85209: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
* Do you agree to a criminal background check?

Experience:
* Microsoft Excel: 1 year (Preferred)
* Customer service: 2 years (Required)

Work Location: One location%58047475%

Keywords: Ark Auto Solutions, Mesa , Account Resolution Specialist, Other , Mesa, Arizona