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Bilingual Senior Collections Specialist - Phoenix, AZ

Company: TD Bank
Location: Mesa
Posted on: November 26, 2022

Job Description:

Job Description:Bi-Lingual (English & Spanish): Sr. Collections Specialist reduces losses by partnering with customers to negotiate and collect payments on delinquent retail, consumer, residential or auto accounts.Qualification:--- High School Diploma or GED required
--- 2+ Years of related experience
--- Demonstrated strong phone skills to effectively work with customers
--- Negotiation experience with demonstrated positive outcomes
--- Sales skills making regular phone calls, presenting Company in positive way to customers and tactfully but firmly collecting payments
--- Knowledge of and ability to explain wide variety of consumer loan products
--- Writing ability to clearly document calls
--- PC skills sufficiencyRequirements

  • Must be eligible for employment under regulatory standards applicable to the position.
    Must be eligible for employment under regulatory standards applicable to the position.
    --- Performs multiple and/or diverse tasks that cover a wide range of complexity
    --- Requires advanced skills and expertise in a range of products and services, processes, procedures, and systems or requires deep skills in a set of focused areas
    --- Understands how related teams coordinate their efforts and resources to achieve objectives of a unit
    --- Gathers and analyzes data to identify and solve complex problems
    --- Uses sound judgment and understanding of process/policy risk when recommending exceptions outside general practices or guidelines
    --- Communicates unusual and/or complex content in a clear manner; handle sensitive information
    --- Area(s) assigned are of moderate size and complexity and typically involves last efforts to prevent loss
    --- Conducts detailed investigative work to find missing borrowers, regularly utilizing skip tracing and other techniques
    --- Complies with all pertinent department/bank policies and procedures
    --- Elevates issues that may result in foreclosure or repossession when necessary
    --- Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities
    --- Serves as entry point for the identification, routing, and documentation of all pertinent collection support processes (i.e., modifications, bankruptcy, skip-tracing, etc.)

Keywords: TD Bank, Mesa , Bilingual Senior Collections Specialist - Phoenix, AZ, Other , Mesa, Arizona

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