Attractions Attendant
Company: Great Wolf Lodge
Location: Mesa
Posted on: January 25, 2023
Job Description:
INCREASED PAY RATES - $14.25/HOUR
The Attractions Attendant may work in any number of Attractions at
Great Wolf Lodge, including but not limited to the Arcade, Ropes
Course, MagiQuest, Moonstone Mine sluice, Bowling, Rock Wall other
attractions within the Family Entertainment Center. - Attractions
Attendants ensure customer safety and satisfaction while
participating in Attractions entertainment.
Essential Duties & Responsibilities
- Communicates with guests for transactions, to process
registration and complete orders.
- Educates guests on the Ropes Course, Rock Wall and other
physical experiences, proper technique and use of equipment, and
safety guidelines
- Educates guests on game play and wand operation for
MagiQuest
- Maintains the daily operation of the MagiQuest game; documents
and/or escalates any game operation or effects issues to Retail
Manager on Duty
- Perform preventative maintenance and minor troubleshooting of
equipment to ensure customer satisfaction
- Ensure the daily operation of the attraction adheres to
operating procedure guidelines
- Outfits participants with correct safety equipment, makes
adjustments, and properly attaches equipment
- Inspects all safety equipment to ensure proper
function
- Ability to assess and assist in possible emergency situations
and help scared participants
- Ensures the daily operation adheres to operating procedure
guidelines
- Provides outstanding customer service and engages in suggestive
selling
- Assists in merchandising functions including display and store
design, inventory receiving, stocking, and merchandise
pricing
- Performs cash-handling functions, including point-of-sale (POS)
system, registers, and daily reporting
- Ensures attraction adheres to the highest standards of
cleanliness, presentation, and service
- To work on the Ropes Course, candidates must successfully
complete ropes course and annual training covering operating
procedures and technical competencies
- Assists in other retail outlets/attractions as needed
Basic Qualifications & Skills
- Must be 18 years or older to work the Ropes Course; 16 years or
older to work in other Attractions areas
- Some High School education or equivalent
- Must be comfortable being at heights of 30 feet or more for
extended periods of time
- Flexibility regarding scheduling based on business
demands
- Experience utilizing basic math skills with ability to add,
subtract multiply and divide
- Proven customer service skills and communication skills; able
to read and interpret English language manuals relating to safety,
operations, and procedures
- Successful completion of a criminal background check and drug
screen
Desired Qualifications & Traits
- Previous experience demonstrating strong customer
service
- Ability to multi-task and prioritize a variety of tasks with
minimal direction
- Previous experience with cash transactions and Point of Sale
systems
- Proven teamwork skills
- Enthusiastic and energetic
- Comfortable working in varying weather conditions
Physical Requirements
- Ability to lift up to 30 lbs.
- Able to sit and/or stand for long periods of time and climb
multiple flights of stairs multiple times daily
- Ability to bend, twist, and stretch
- Ability to work in a loud environment with flashing
lights
- Capable of fully extending arms overhead
- Dexterity to pinch/squeeze with force
- Candidates with a history of neck, back, shoulder, wrist, arm,
and/or knee injuries may have difficulty with this position
Equal Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to
furnish information. 41 CFR 60-1.35(c)
Keywords: Great Wolf Lodge, Mesa , Attractions Attendant, Other , Mesa, Arizona
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