Sr. Representative, Recovery & Reinstatement
Company: Santander US
Location: Mesa
Posted on: January 26, 2023
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Job Description:
Sr. Representative, Recovery & ReinstatementReq ID: Req1045852
Date posted 12/09/2022Sr. Representative, Recovery &
ReinstatementMesa, United States of AmericaWHAT YOU WILL BE
DOINGUSA Job Family Description: Responsible for the day-to-day
operations of the company's business units. Aims to deliver
superior service to clients by driving and optimizing the
effectiveness and efficiency of people, processes and technology
thereby enhancing financial performance, increasing investment
capacity, and managing risk. Builds the sustainable repeatable
capabilities that support delivery of the highest standards of
service and execution. Analyzes and reviews data tools, business
processes and operational standards to execute service delivery.
Evaluates and ensures that operations meet company objectives,
business needs, service agreements and relevant requirements.
Researches and monitors external landscape to identify developments
and translate them into operational implications for the
company.USA Job Function Description: Manages the day-to-day
operations of consumer severely past due customer accounts in order
to minimize losses and secure collateral. Ensures adherence to
internal policy and external regulations. Supports respectful
customer experiences throughout life of loan.Essential
Functions/Responsibilty Statements:Provides recovery and collection
efforts on charged-off accounts and reinstatements.Recommends
settlements as circumstances warrant.Handles incoming calls related
to recovery accounts.Initiates contact with customers or agencies
in an effort to negotiate recovery of collateralized
balances.Provides agents with all the pertinent information to
effectively recover the assigned collateral.Documents all account
activity accurately in the computer system.Assists in other related
departments as required by business need.Qualifications:To perform
this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential
functions.Education:Bachelor's Degree or equivalent work experience
in Business, Finance, or equivalent degree. (Pref)Other in
Equivalent combination of education and experience may be
substituted in lieu of degree. ReqWork Experience:Collections
experience in automobile collections. , 3 years (Req)Late
stage/recovery experience., 1-3 years (Req)Skills and
Abilities:Strong knowledge of collection policies and procedures
and the Fair Debt Collection Practices Act (FDCPA) and applicable
federal and state statutes.Demonstrates thorough understanding of
the repossession/charge-off processes.Flexibility, adaptability,
and acceptance of change in a dynamic financial environment.Strong
verbal and written communication skills.Ability to perform basic
arithmetic calculations.Accurate data entry, typing and ten-key
skills.Strong customer experience skills.Ability to maintain poise
under pressure.Ability to maintain confidentiality at all
times.0Diversity & EEO Statements: At Santander, we value and
respect differences in our workforce and strive to increase the
diversity of our teams. We actively encourage everyone to
apply.Santander is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, genetics, disability, age, veteran status or any
other characteristic protected by law.Working Conditions: Frequent
Minimal physical effort such as sitting, standing and walking.
Occassional moving and lifting equipment and furniture is required
to support onsite and offsite meeting setup and teardown.
Physically capable of lifting up to fifty pounds, able to bend,
kneel, climb ladders.Employer Rights: Employer Rights:This job
description does not list all of the job duties of the job. You may
be asked by your supervisors or managers to perform other duties.
You may be evaluated in part based upon your performance of the
tasks listed in this job description. The employer has the right to
revise this job description at any time. This job description is
not a contract for employment and either you or the employer may
terminate at any time for any reason.EnglishPrimary Location: Mesa,
Arizona, United States of AmericaOther Locations:
Arizona-MesaSantander is an equal opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, genetics, disability, age,
veteran status or any other characteristic protected by law.US
Candidates/Employees: Click here to view the EEO is the Law
(http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)
poster and supplement and the Pay Transparency Policy Statement.
(https://www.dol.gov/agencies/ofccp/faqs/pay-transparency)Click
here to view the California Privacy Notice. Need assistance?
Contact TAOps@santander.usSitemap
Keywords: Santander US, Mesa , Sr. Representative, Recovery & Reinstatement, Other , Mesa, Arizona
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