Patient Care Coordinator
Company: Dental Depot
Location: Mesa
Posted on: March 16, 2023
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Job Description:
Job Type Full-timeDescriptionPosition SummaryDiscusses
doctor-proposed treatment plan and associated cost with patient
and/or legal guardian for general dentistry patients. Informs
patient of their fiscal responsibilities, if applicable.
Understands and assists patients with third party billing systems,
i.e., CareCredit. Reviews dental records for proper coding.
Understands and utilizes CDT codes. Works closely with
administrative and clinical staff.Essential Functions To accomplish
this job successfully, an individual must be able to perform, with
or without reasonable accommodation, each essential function
satisfactorily. Reasonable accommodations may be made to help
enable qualified individuals with disabilities to perform the
essential functions. Incorporates doctor-prescribed treatment plan
for general dentistry patients with insurance and financing.
Communicates effectively with patients and/or legal guardian
regarding proposed treatment plan and associated financial cost.
Communicates effectively, courteously, and professionally with
patients, parents/legal guardians, and clinical and administrative
staff. Informs patient of their fiscal responsibilities with
respect to their particular insurance coverage. Assists patients
with third party billing systems utilized by Dental Depot, i.e.,
CareCredit. Reviews dental records for proper coding. Reviews
treatment plan with Doctor or Dental office Manager prior to
presenting to patients. Understands and utilizes CDT codes. Posts
and reviews general dentistry payments and procedures. Balances day
sheet for general dentistry and closes the office at least one
night per week. Works with administrative and clinical staff to
assure that firm financial arrangements are made for patient
treatment. Monitors patient accounts. Conducts general dentistry
patient recall. Treats patients, visitors and co-workers with
respect and courtesy. Proficiently uses conflict resolution and
problem-solving techniques in managing interpersonal conflict and
patient complaints. Efficiently operates assigned computer software
(i.e., Eaglesoft, and Microsoft Office Suite). Prepares and
delivers reports on time. Assists with commencing same day patient
treatment and scheduling follow-up appointments. Create and follow
up with Medicaid pre-authorizations. Prepare financial over the
counter reports daily. Documents financial arrangements on the
Patient Financial Arrangements form. Communicate patient concerns
to Dental Office Manager or Doctor. Complies with: Dental Depot
policies and procedures; OSHA policies, procedures, rules, and
regulations; and HIPAA policies, procedures, rules, and
regulations. Position may be required to relocate to other Dental
Depot clinics either permanently or on a short term basis due to
office needs, on an as needed basis at the discretion of
Management.Maintain regular and reliable attendanceWhat You Will
ReceiveComprehensive healthcare plan with three choicesVision
coverageDental carePTO and Sick time (based on State
law)401kProfessional environment where you are encouraged to grow
your career! How You Will Feel We want Dental Depot to be a place
you'll want to be and stay. Being part of our team means you'll get
to: Grow: Grow your experience through professional development and
on the job training. Dental Depot's knowledge staff will lead you
in the development of your administration skills and healthcare
knowledge.Learn: Learn about the latest in Dental Practices through
engaging activities with dentists and administrators with years of
experience! Influence: Be part of a team that is not afraid to
challenge the status quo and always seeks out opportunities to
evolve and develop ways of working to pursue our cultural
values.Belong: Experience a fantastic place to work, where we have
mutual respect and a great appreciation for each
other.RequirementsEducation: High School Graduate or General
Education Degree (GED): RequiredExperience: No prior experience
necessaryCertifications & Licenses: Must have current Scheduling
Institute Certification within 30 days of employment.Computer
Skills: Efficiently operates assigned computer software and other
equipment, including Eaglesoft and Microsoft Office Suite.Other
Requirements: Must have a valid driver's license, proof of valid
vehicle insurance and must have annual Motor Vehicle Record Check,
as a condition of employment if employee operates any Company owned
vehicles or drives their own personal vehicle for Company business
purposes. Understands insurance frequencies/downgrades and
guidelines including Medicaid. Has understanding of secondary
insurance and coordination of benefits. Responsible for over the
counter collections. Familiar with 10 key or calculator. Must have
knowledge of CDT Codes and pass the bi-annual Dental Depot CDT
codes test.Position Qualifications Accountability - Ability to
accept responsibility and account for his/her actions. Accuracy -
Ability to perform work accurately and thoroughly. Active Listening
- Ability to actively attend to, convey, and understand the
comments and questions of others. Adaptability - Ability to adapt
to change in the workplace. Communication, Oral - Ability to
communicate effectively with others using the spoken word. Customer
Oriented - Ability to take care of the customers' needs while
following company procedures. Detail Oriented - Ability to pay
attention to the minute details of a project or task. Empathetic -
Ability to appreciate and be sensitive to the feelings of others.
Energetic - Ability to work at a sustained pace and produce quality
work. Responsible - Ability to be held accountable or answerable
for one's conduct. Enthusiastic - Ability to bring energy to the
performance of a task. Self-Motivated - Ability to be internally
inspired to perform a task to the best of one's ability using his
or her own drive or initiative. Friendly - Ability to exhibit a
cheerful demeanor toward others. Judgment - The ability to
formulate a sound decision using the available information. Time
Management - Ability to utilize the available time to organize and
complete work within given deadlines. Persistence - Ability to
complete tasks or continue in a course of action in spite of
opposition or discouragement. Working Under Pressure - Ability to
complete assigned tasks under stressful situations. Safety
Awareness - Ability to identify and correct conditions that affect
employee safety. Patience - Ability to act calmly under stress and
strain, and of not being hasty or impetuous.
Keywords: Dental Depot, Mesa , Patient Care Coordinator, Other , Mesa, Arizona
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