Collision Ctr Detailer/Shop Support I

Company: LHM Automotive Group
Location: Mesa
Posted on: May 20, 2023

Job Description:

Join a Winning Team at Larry H. Miller Automotive Group

If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for individuals who want to grow within the company.

Follow Larry H. Miller Dealerships on Facebook and LinkedIn to learn more about us and current open positions.

Benefits

We offer you and your family members a comprehensive benefits package including medical, vision, prescription drugs, dental, life and disability insurance, and a 401(k)-retirement plan.

• Health Care
• Paid Time off
• Paid Holidays
• 401(k) Plan
• Dental Care
• Disability Insurance
• Life Insurance
• Flexible Spending Account
• Employee Assistance Program
• Employee Discounts
• Wellness Program
  Larry H. Miller Dealerships' Job Description
  
  Collision Center Detailer/ Shop Support Attendant
  
  Primary Responsibilities:
  
  The Collision Center Detailer/ Shop Support Attendant is expected to:
  
  
  • Ensure vehicles are clean, secured, and organized in an efficient manner.
  • Assist Estimators and Technicians to achieve an efficient, safe, and organized work environment.
  • Seek ways to improve business operation efficiencies and customer service.
  • Be a teacher to support the efforts of other employees to be successful.
    Reports to: Collision Center Manager
    
    Essential Job Functions:
    
    1. Maximize Production, Customer Service, and Profitability.
    
    
    • Wash, clean, and dry all cars as required and ensure all are ready for delivery.
    • Check-in vehicles noting VIN (Vehicle Identification Number), mileage, license, fuel level, and assess for damage.
    • Effectively communicate with technicians and management to ensure the Collision Center shop and a lot are appropriately cleaned, organized, and secured daily while adhering to all OSHA/EPA regulations.
    • Advise Collision Estimator and/or Manager of needed repairs and/or maintenance.
    • Ensure all vehicles are secured and locked prior to the close of business.
    • Pick up and/or deliver vehicles, parts, tools, and supplies and run work-related errands as needed.
    • Deliver customers to and from the dealership safely while maintaining a positive attitude.
    • Maintain a secure, efficient, and organized route sheet of pickups and deliverers which abides by applicable driving laws and contributes to the store's customer service satisfaction.
    • Complete and maintain all Larry H. Miller Dealerships' required training.
    • Maintain customer, vendor, and employee confidence while protecting operations by exercising discretion when handling sensitive confidential information.
    • Maintain ability to handle job stress and effective interaction with others in the workplace.
    • Perform all other job duties as requested by management.
      2. Operate with Integrity.
      
      
      • Demand the highest ethical standards from self and others.
      • Maintain composure within the workplace as well as outside the workplace when interacting or representing the Larry H. Miller Dealerships.
      • Set an example of a positive attitude and professionalism, including a neat, orderly, and safe work environment.
        Physical Demands:
        
        
        • Work performed in a dealership setting due to the location of customer vehicles and shop supplies.
        • Must be able to sit, stand, bend, reach, talk, hear, stoop, kneel, crouch, use hands and fingers, handle or operate objects, tools, or controls and move about facilities.
        • Required vision includes close vision, distance, peripheral, and the ability to adjust focus.
        • Required to lift up to a minimum of 100lbs.
        • Exposure to shop environments such as noise, dust, odors and fumes, chemicals, and adhesives.
        • While performing the duties of this job, the employee is exposed to weather conditions precedent at that time.
        • Required to operate equipment and move vehicles in a safe manner at all times.
        • Maintain regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager.
        • In general, this position is assigned regular business hours; however, it is typical to work more than 40 hours per week.
          Minimum Qualifications:
          
          1. Education, Experience, and Certification(s)/Training.
          
          
          • High school diploma or the equivalent.
          • Knowledge of automotive repair and maintenance.
          • 1+ year experience as a detailer preferred.
          • Maintain valid driver's license and MVR record within company policy requirements.
          • Respirator qualification recommended.
            2. Skills.
            
            
            • Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
            • Communication- Basic ability to read and write, ability to effectively convey information to others, apply active listening by taking the time to understand the points being made by employees and customers, being aware of others' reactions, and understanding why they react as they do.
            • Troubleshooting- Determining causes of operating errors and deciding what to do about it.
            • Repairing- Repairing machines or systems using the needed tools.
            • Social Perceptiveness- Being aware of others' reactions and understanding why they react as they do.
            • Critical thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
              3. Knowledge.
              
              
              • Interacting with Computers- Using computers and computer systems. Knowledge of Microsoft Office products is required.
              • English Language- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Ability to understand written sentences and paragraphs in work-related documents.
              • Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services.
              • Mechanical-Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
              • Hazardous Materials- General knowledge of proper procedures and safety measures for handling items that may contain hazardous materials.
                General Standards:
                
                To perform the job successfully, an individual should demonstrate the following competencies:
                
                Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
                
                Adaptability- Ability to adapt to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events.
                
                Selective Attention- Concentrate on a task over a period of time without being distracted.
                
                Making Decisions and Solving Problems- Analyzing information and evaluating results to choose the best solution and solve problems.
                
                Interpersonal Skills- Maintains confidentiality, remains open to others' ideas, and exhibits willingness to try new things.
                
                Leadership- Ability to lead, take charge, and offer opinions and direction while setting an example of ethical practices for all employees.
                
                Compliance- Understanding of and adherence to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies or business partners.
                
                Customer Service- Providing excellent customer service through the defined Larry H. Miller processes which promote efficiencies, fairness, and cost-effectiveness.
                
                Ethics/Integrity- Representing the Larry H. Miller Dealerships by conducting yourself in a professional and courteous manner that demonstrates integrity and avoids actual or perceived conflicts of interest while complying with company standards and business ethics.
                
                Oral Communication- Clearly identifying and professionally expressing issues in positive or negative situations.
                
                Planning/Organizing- Prioritizing and planning work activities and using time effectively.
                
                Quality- Demonstrating accuracy and thoroughness and monitoring your work to ensure quality.
                
                Dependability- Consistent, punctual attendance at work; following instructions; responding to management direction and soliciting feedback to improve performance.
                
                Time Management- The ability to integrate methods of time management to provide a consistent and effective workflow that is cohesive for the department and team.
                
                Safety and Security- Observing safety and security procedures and using equipment and materials properly.
                
                Company management reserves the right to add to, change or retract portions of this job description.Employee is required to adhere to the qualifications, duties, and conditions of any revised job description.

Keywords: LHM Automotive Group, Mesa , Collision Ctr Detailer/Shop Support I, Other , Mesa, Arizona