Front Desk Coordinator
Company: Fresenius Medical Care
Location: Mesa
Posted on: May 21, 2023
Job Description:
PURPOSE AND SCOPE:
As the Patient Services Coordinator, this position coordinates
scheduling, pre-procedure communication, medical record documents,
EMR demographic data entry, requirements for payers and Revenue
Cycle, greets patients and answers multi-line telephone and
fax.
PRINCIPALDUTIESANDRESPONSIBILITIES
- Schedule and input all appointments scheduling module in a
timely and efficient manner. Assure all pre-procedure/preoperative
activities are scheduled or completed. Manages patient
cancellations, center cancellations (e.g. equipment issues) and
additions to schedule in accordance to center scheduling
parameters. Print patient schedule and pull patient charts
daily.
- Facilitates the admission process by professionally greeting
all patients and visitors and obtain patient identification and
insurance information to initiate admissions process.
- Assemble, file and maintain patient medical records and
financial records in a confidential and secure manner
- Complete front-end process of billing procedure ensuring all
information is entered into the computer registration module.
- Performs Insurance Verification process and completes all
required processes for prior authorizations or other actions
required by payor.
- Assist with patient transportation if the patient qualifies per
the Company Transportation Policy.
- Ensure appropriate signatures are included on all necessary
chart and admissions data in accordance with FMCNA policies and
procedures.
- Ensure accuracy when scanning and filing documents and
completes within 24 hours of completed visit, including physician
reports to referral sources.
- Communicate all changes about procedure and insurance which is
identified during patient visit to appropriate internal parties and
directly to the patient record immediately.
- Perform daily encounter checks to assure reporting accuracy. -
what is this?
- Coordinates collection, processing, maintenance, storage,
retrieval, documentation, and distribution of medical records per
policy and procedure.
- Assures documentation of logs of medical record release.
- Provides information to parties engaged in research or study
projects involving patient care and utilization of services in
accordance with policy.
- Oversees the materials going in and out of the office,
including inventory, shipments, and deliveries.
- Other duties as assigned.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
- The physical demands and work environment characteristics
described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
- The work environment is characteristic of a health care
facility with air temperature control and moderate noise levels.
May be exposed to infectious and contagious
diseases/materials.
- Day to day work includes desk and computer work and interaction
with patients, facility staff and physicians.
SUPERVISION:
- None
EDUCATION:
- High School Diploma or an equivalent combination of education
and experience, Associate Degree or higher preferred
EXPERIENCE AND REQUIRED SKILLS:
- 1 - 2 years' related experience, preferably in a medical
setting with insurance billing.
- Proficient in the use of computers and related software such as
Microsoft Office is necessary.
- Excellent communication skills - verbal and written.
- Ability to handle several tasks simultaneously.
- Ability to adapt to supporting software applications.
EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual
Orientation/Gender Identity
Fresenius Medical Care North America maintains a drug-free
workplace in accordance with applicable federal and state laws.
EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual
Orientation/Gender Identity
Fresenius Medical Care North America maintains a drug-free
workplace in accordance with applicable federal and state
laws.
Keywords: Fresenius Medical Care, Mesa , Front Desk Coordinator, Other , Mesa, Arizona
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