Title Coordinator

Company: KAR Auction Services, Inc.
Location: Mesa
Posted on: May 23, 2023

Job Description:

Who We Are:

At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 30 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek.

AFC is proud to be a subsidiary of OPENLANE (formerly KAR Global). AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit https://corporate.openlane.com/

What We Offer:

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
  • Paid Vacation, Personal, and Sick Time
  • Paid maternity and paternity leave (US)
  • Employer paid short-term disability and life insurance
  • Employer paid Leap into Service Day to volunteer
  • Tuition Reimbursement for eligible programs
    • Opportunities to expand your skill set and share your knowledge ross a publicly traded, global organization
    • Company culture of internal promotions, diverse career paths, and rapid advancement
      
      We're Looking For:
      
      AFC is seeking an individual who elevates relationships while assisting the AFC Branch locations in delivering our title services to customers (dealers) in an accurate and timely manner. Through frequent contact via multiple contact channels, i.e. electronic or telephone, complete a variety of administrative and customer service tasks aimed at providing a high level of quality assurance. A Central Title Coordinator is responsible for the day-to-day maintenance and audit of incoming and outgoing titles to ensure accurate and responsive services to internal and external customers.
      
      You Are:
      
      • Focused on Elevating Relationships: you believe integrity and honesty build long lasting relationships; connecting deeply with your customers, celebrating their wins, and supporting them through their struggles.
      • Powered by Passion: you are obsessed with customer service and helping our customers realize their unlimited potential. You understand our dealer's success is built upon the commitment and perseverance of your efforts.
      • Vision-Driven: you focus on understanding your customers' future needs and are dedicated to continuous improvement; making it easier for customers to do business while preparing for what's to come.
        • Dedicated: you have an unwavering "people-first" commitment to ensure success and provide support to your customers and team.
          
          You Will:
          
          • Develop a thorough understanding of AFC policies, processes and procedures relative to the Title Quality Check (TQC) process.
          • Sign titles as buyer and/or seller
          • Accurately records incoming titles and documents daily according to established procedures.
          • Sorting and distributing mail, processing materials for courier, faxing documents, photocopying, scanning, etc.
          • Troubleshoots problems and determines correct resolution to specific title issues.
          • Professionally and courteously interacts with auction partners and branches, to provide information in response to inquiries pertaining to the title transactions.
          • Maintain a knowledge of DMV laws and regulations as relate to vehicle titles.
          • Responds to customer requests, concerns and problems and ensures an immediate response and follow-through until issue is resolved.
          • Records all transaction details, including customer requests and resolution, in the Activity History section of the software program.
          • Responds to email inquiries from both internal and external customers in a timely and professional manner
          • Ships packages to multiple locations, both domestic and international.
          • Maintains an organized workspace/area that is conducive to the overall success of the department.
          • May be required to work overtime as the business needs arise.
          • Assists with other functions and/or duties as needed.
          • Supports field partners with branch functionality
            
            Must Have's:
            
            • Strong desire to elevate relationship and be vision-driven through problem solving.
            • Good organizational, clerical and verbal communication skills.
            • Proficient numeric ability and reasoning.
            • Telephone, computer literacy, software competencies, specifically standard or custom financial systems.
              
              Nice to Have's:
              
              • Previous auto industry experience
              • Experience with Microsoft Suite
              • Experience with titles
                
                Sound like a match? Apply Now - We can't wait to hear from you!

Keywords: KAR Auction Services, Inc., Mesa , Title Coordinator, Other , Mesa, Arizona