QUALITY ASSURANCE SPECIALIST

Company: BrightSpring Health Services
Location: Mesa
Posted on: May 23, 2023

Job Description:

Our Company
ResCare Community Living
Overview
Our Quality, Risk and Compliance teams focus on maintaining compliance and auditing to mitigate risk for our operations. This keeps the company in compliance with State, Federal and overall company requiremens, but most importantly to keep our clients safe and to help them live their best life. If your passion is ensuring service quality and fostering compliance, apply today!
Responsibilities
+ Conducts surveillance of workforce activities and uses statistical sampling, audit, and observation techniques to evaluate compliance with policies and procedures and adherence to contract requirements
+ Implements a continuous quality improvement process through the continuing review of operations and administrative systems
+ Evaluates internal reports and provides all required monitoring documents
+ Develops and implements continuous quality improvement processes
+ Works with Project Director and Supervisors to develop and implement corrective action plans as needed
+ Reviews customer survey data regularly
+ Communicates effectively with management and staff, using good judgment and diplomacy
+ Documents that case managers are performing timely and accurate case management activities in all required systems
+ Ensures that performance reviews of caseload conform with State guidelines on all outlined indicators
+ Provides monitoring reports to senior management and keeps senior management informed as to the status of program case management and performance
+ Performs other duties as assigned
Qualifications
+ Bachelors Degree in human services related field and two years case management experience preferred
+ Valid Drivers license in good standing with current automobile insurance
+ Directly related work experience in quality control or performance monitoring
+ Familiarity with applicable federal, state and local laws and regulations
+ Accustomed to complex, fast-paced and confidential work environment
+ Excellent written and verbal communication skills
+ Demonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access.
About our Line of Business
ResCare Community Living has four decades of experience in the disability services field, providing support to individuals who need assistance with daily living due to an intellectual, developmental or cognitive disability. Our community living services are provided in 27 states with several thousand programs and a comprehensive range of high-quality services, including: Community Living, Adult Host Homes for adults regardless of disability, Behavioral/Mental Health Support, In-home Pharmacy Solutions, Telecare and Remote Support, Supported Employment and Training Programs, and Day programs. For more information, please visitwww.rescarecommunityliving.com. Follow us onFacebook (https://www.facebook.com/ResCareCommunityLiving) andLinkedIn (https://www.linkedin.com/company/rescare-community-living/) .
Additional Job Information
Expereince working with people who have Developmental Disabilities is a plus, but not a deciding factor.
Salary Range
USD $17.00 - $20.00 / Hour
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ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, drivers license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at TalentAcquisition@brightspringhealth.com .
Click here (https://www.brightspringhealth.com/careers/frequently-asked-questions/) for additional FAQ information.
Job LocationsUS-AZ-MESA - US-AZ-PHOENIX
ID 2023-104234
Line of Business ResCare Community Living
Position Type Full-Time
Pay Min USD $17.00/Hr.
Pay Max USD $20.00/Hr.

Keywords: BrightSpring Health Services, Mesa , QUALITY ASSURANCE SPECIALIST, Other , Mesa, Arizona