Service Coordinator - Tucson, AZ
Company: Mosaic
Location: Tucson
Posted on: May 21, 2025
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Job Description:
BackService Coordinator #25-1972 Tucson, Arizona, United States
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**Must reside in the Tucson, AZ area and be bilingual**
If making a positive impact in the lives of others is a constant on
your to-do list - you'll LOVE working with a team that puts people
first.
We're looking for a Service Coordinator to join our team!
At Mosaic, we empower people to live as independently as possible.
As a Service Coordinator, you'll be responsible for receiving,
accepting and documenting all new referrals and developing and
maintaining relationships. You will also coordinate the Direct Care
Workers (DCW) from inception to assignment and beyond, ensuring
services are provided in a manner that is consistent with our
mission.
Who will love this job:
An efficient planner - you get a thrill out of keeping information
and people organized and can both anticipate and overcome
roadblocks, making you an excellent problem solver
A leader and a coach - you care about the success of your team and
the people they serve
A creative problem-solver - you aren't afraid to analyze a
situation, identify potential problems and make any necessary
adjustments
A mediator - you're a catalyst for building trusting relationships,
naturally drawing people together while remaining calm and focused,
even in emotionally charged situations
What you'll do in this role:
Manage relationships with Managed Care Plans, Case Managers,
community partners, and referring entities for home and community
based services (HCBS)
Perform intake assessments of new clients to review conditions,
treatment and expectations for care
Develop a service plan to address identified individual client
needs in accordance with company procedures
Conduct ongoing client home visits to ensure proper care and
standards are met
Ensure all contractual obligations are met by direct care workers,
review and correct any deficiencies in a timely manner
Ensure notification to direct care worker if service termination
occurs
Provide on call after hours support
Adjust and manage scheduling changes
Investigate and research incident and grievances
Commitment to Inclusion, Diversity, Equity and Belonging:
At Soreo, we believe in creating a workplace where everyone has the
chance to contribute and succeed. This commitment is not just a
policy, it's the way we work. It's good for the workforce, it's
good for Soreo, and it's the right thing to do.
Requirements Ideally, you should have:
High school diploma or equivalent required.
Minimum three years' experience with service coordination or
delivery required.
Minimum two years supervisory experience required.
Must be bilingual
Keywords: Mosaic, Mesa , Service Coordinator - Tucson, AZ, Other , Tucson, Arizona
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