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IT Help Desk Technician

Company: NextCare
Location: Mesa
Posted on: November 17, 2021

Job Description:

NextCare IntroductionNextCare Holdings Inc. is one of the nation's largest providers of urgent care and occupational medical services. With 145+ clinics in Arizona, Colorado, Kansas, Michigan, Missouri, New Mexico, North Carolina, Oklahoma, Texas, Virginia and Wyoming, we offer exceptional, affordable care to patients across the country.At NextCare, we constantly strive to provide you with the highest degree of caring, excellence, integrity and results. These essential core values form the foundation of our relationships with patients, customers, investors, partners and one another. Extraordinarily high-performance standards serve as critical guides for making important clinical and business decisions. The expression of these standards is evident in our behavior, our attitude, and our approach to our daily work. The product of our strict adherence to core values is the ability to harness tremendous organizational energy to achieve our goal of upholding the highest standard for quality and service within the urgent care industry. This unique combination of values, performance standards and commitment serves as the key to our success.
What we are looking forNextCare Urgent Care is looking for an IT Help Desk Technician.
LocationTo join their IT team in Mesa, AZ.
ResponsibilitiesThe IT Help Desk Technician is responsible for providing technical support to end users of all software clinical and office applications, and hardware including telephones, computers, monitors, printer and other other Peripherals.How you will make an impactThe IT Help Desk Technician supports the Organization with the following:

  • Responds to telephone calls, emails, and service requests for technical support in a timely manner and within company guidelines.
  • Identifies, researches, and resolves questions and problems related to computer and telephone systems.
  • Assists in troubleshooting of the MPLS network and related telecom outages and issues.
  • Escalates unresolved issues appropriately to the correct person and within pre-established timelines.
  • Fulfills end-user requests including account provisioning, systems access, education, and configuration of computer and telephone systems.
  • Documents, tracks, and monitors assigned requests ensuring a timely resolution.
  • Works with the Help Desk team to establish a knowledge base to improve troubleshooting.
  • Assists with security related tasks including de-provisioning of accounts, access audits, and vulnerability remediation.
    Essential Education, Experience and Skills:Minimum Education: Minimum of High School Diploma or equivalent.Experience: Must have minimum of two years of helpdesk experience.
    Valued But Not Required Education, Experience and Skills:Experience: Associate Degree in related field or one more relevant certifications.Experience:
    • Healthcare environment
    • NextGen EMR softwareBenefits:NextCare offers full time employees medical, health savings account, NextCare employee visit program, dental, vision, basic life, voluntary employee/spouse/child life, long term disability, short term disability, employee assistance program, critical illness, accident, legal, identity theft and paid time off benefits. Employees of all statuses are offered 401(k) Plan benefits. Employees in select positions are offered shift differential benefits. Benefits are offered per policy and plan rules.
      Equal Opportunity StatementNextCare Urgent Care is an Equal Opportunity Employer.#CORP5

Keywords: NextCare, Mesa , IT Help Desk Technician, Professions , Mesa, Arizona

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