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Business analyst

Company: 24-7 Intouch
Location: Mesa
Posted on: November 22, 2021

Job Description:

About 24-7 Intouch

24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.

For more on our culture, follow the link to Our Story -

About The Job

We are changing the way people think about customer care, and we need your help!

Were looking for a Business Analyst to assist with Performing User Acceptance Testing (UAT) and the operationalization of business, process and/or system changes across training curriculums, training delivery, quality assurance and reporting.

As Business Analyst, You Will.

  • Collect and validate data requirements for business intelligence systems
  • Support reporting from multiple applications
  • Create, validate and recommend optimization of business processes
  • Support projects through development, quality assurance, user acceptance testing and production implementation
  • Create internal guides, training materials and end-user documentation
  • Facilitate requirements workshops
  • Build and manage business relationships


    As Business Analyst, You Have
    • A Degree or Diploma in Computer Science, Information Systems or equivalent experience
    • 3-5 years of practical business analysis experience, with demonstrated experience in analyzing business systems and processes, and the creation of structured business requirements documents
    • Business process management practitioner designation, CBAP, Lean Six Sigma (yellow or black), PMP, or other certification is considered an asset
    • Experience in facilitating workshops and training sessions with diverse groups of stakeholders
    • Demonstrated experience creating and leading testing
    • Strong attention to detail
    • Excellent organizational and time management skills
    • Demonstrated strength in communications both verbal and written
    • Ability to build relationships
    • Technical understanding and problem solving skills

      By signing this application, the applicant consents to 24-7 Intouch collecting, using and retaining hisher personal information for purposes relating to the application process and if hired, the employment relationship.

      Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

Keywords: 24-7 Intouch, Mesa , Business analyst, Professions , Mesa, Arizona

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