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Remote IT Customer Support Analyst

Company: VirtualVocations
Location: Mesa
Posted on: November 23, 2021

Job Description:

An information technology company specializing in credit and information management needs applicants for an opening for a Remote IT Customer Support Analyst. Core Responsibilities of this position include: Providing relationship management for all assigned customers as the Subject Matter Expert on the organization's products, updates, new product releases and features Working closely with other team members and departments to be sure mutual objectives are met in support of customer satisfaction Being proactive in providing customers with continuous support throughout the contract lifecycle, escalating important issues or major incidents where needed Qualifications Include: 5 years' experience in an Account Management or Client Services role Experience with Microsoft Office products including Excel, Word, PowerPoint, Visio and Outlook and other business software Experience in API/XML integration Creative thinker who will use prior work experience to positively contribute to the team

Keywords: VirtualVocations, Mesa , Remote IT Customer Support Analyst, Professions , Mesa, Arizona

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