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Dispatcher

Company: Mason Pro Services
Location: Mesa
Posted on: May 10, 2022

Job Description:

Job Description Mason Pro Services of Mesa, AZ is looking to hire a full-time Dispatcher. Are you looking for the right company to build a successful, long-term career with? Are you hard working and a self-starter? ABOUT MASON PRO SERVICES With our customer satisfaction focused heating, air conditioning, plumbing and electrical company, Mason Pro Services has faithfully served the Mesa and surrounding Phoenix area since 1993. By employing only the most knowledgeable, professional, and highly trained technicians in the business, we are able to serve our commercial and residential clients and exceed their expectations. We pride ourselves on ensuring transparency with our customers - meaning no hidden costs or surprise fees. We have built a solid team through years of providing real career opportunities for motivated individuals . We are upfront and honest with our employees, providing them with fair wages that increase with growth and accomplishment as well as a robust benefits package to attempt to compensate for their hard work and talent. ABOUT THE POSITION The Dispatcher will be responsible for the following: Maintain the service technician's daily schedules Dispatch the technicians as service calls are completed Prioritize calls according to urgency and importance Monitor technician route and status of job to coordinate and prioritize their schedule Schedule return trips with customers when parts are in Maintain customer database with current information. Clear communications with department managers, employees, and company customers, including keeping customers apprised as to company schedule and requested lead-times. Required Qualifications: Advanced customer service skills Ability to multi-task Organized Geographical knowledge of service area or map reading skills Computer skills Knowledge of industry is recommended but not required High school diploma or general education degree (GED) Five years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience Desired Qualifications: 3 years HVAC Industry Experience 5 years Dispatching Experience Advanced level knowledge of software technologies, such as iOS, Android and Windows OS We pay a competitive wage of $20 - $27/hr DOE. Our employees also enjoy great benefits including medical, dental, and vision insurance, 401K plan, 5 paid holidays, paid sick time, up to 3 weeks of paid vacation. WORK SCHEDULE: This is a full-time position with a schedule of Monday through Friday. Some Saturdays. Hours may vary depending on department needs. Job Posted by ApplicantPro

Keywords: Mason Pro Services, Mesa , Dispatcher, Professions , Mesa, Arizona

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