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Service Desk Consultant

Company: Executech
Location: Mesa
Posted on: June 19, 2022

Job Description:

Job Description** Remote Opportunity** The right candidate will be able to work remote for this role,Executech. We are nerds. We are professionals. We are a group of fun-loving, joy-riding, tech-jiving, scruffy-looking, snack-eating, computer-lovers and we're looking for one more to join us. We are a full-service IT consulting firm. We've been around for nearly 20 years and we're the largest, most trusted IT provider in the state. Come work for the most award-winning IT company in Utah. Don't work here because you need a job, work here because you want THIS job, because Executech can become your true career. We're not looking for the "average" IT person, we need a cut above. At Executech, you'll work in a variety of industries with dozens of different technologies. You will learn more here in a year than you could in 5 years somewhere else. Your Responsibilities You will be part of a Service Desk Team that is responsible for day-to-day service requests for a variety of clients. You will be heavily involved in working tickets that require strong teamwork. You will act as a go-to technology person for all IT needs. You will perform a variety of tasks that may include:

  • Serve as the first contact with clients who need technical assistance.
  • Answer ticket, chat, email, and phone communications for client requests in a professional and timely fashion.
  • Troubleshoot, diagnose, and resolve technical hardware, networking, and software issues.
  • Maintain technical documentation on installation of software, configuration of hardware, problem troubleshooting, and resolutions.
    • Research questions using available information resources.
    • Communicate effectively with clients, end-users, and coworkers. Your Skills
      • Must be self-motivated, responsive and have a sense of urgency.
      • Must be an excellent communicator. If you are uncomfortable talking with people, this may not be the job for you.
        • Previous experience in a related IT field.
        • Ability to manage multiples tasks and deadlines on a tight schedule.
        • Networking and Server administration experience a plus. Your Perks Besides growing to be a true tech Rockstar, fulfilling your dreams, and finally getting that pony you've always wanted for Christmas, we offer some amazing perks like:
          • Company-issued phone
          • Company-issued computer
          • Competitive health insurance including dental and vision
          • 401k
          • Generous PTO Plus, you'll get to experience our award-winning culture. We have an amazing team that will become your second family. We have regular company-wide parties, monthly team activities and much more! So, what are you waiting for? Apply soon, positions fill up fast.Powered by JazzHRQMxtv2tGI7

Keywords: Executech, Mesa , Service Desk Consultant, Professions , Mesa, Arizona

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