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IT Service Desk Technician

Company: PDS Tech Inc
Location: Mesa
Posted on: August 2, 2022

Job Description:

**PDS Tech is seeking an IT Service Desk Technician in Mesa, AZ.**
**Job Responsibilities:**
-Provide onsite support of Able's end users computing platforms, including Mac and Windows workstations
-Troubleshoot and resolve helpdesk tickets
-Answer calls & open tickets for all support requests
-Resolve and close tickets within Service Level Agreements (SLA)
-Assign and escalate all tickets in a timely manner, follow up on all open tickets and keep supervisor informed of critical tickets
-Coordina

Keywords: PDS Tech Inc, Mesa , IT Service Desk Technician, Professions , Mesa, Arizona

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