IT Service Desk Technician
Company: PDS Tech, Inc.
Location: Mesa
Posted on: January 18, 2023
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Job Description:
PDS Tech is seeking an IT Service Desk Technician to work in
Mesa, AZ.Job Responsibilities:-Provide onsite support of Able's end
users computing platforms, including Mac and Windows
workstations-Troubleshoot and resolve helpdesk tickets-Answer calls
& open tickets for all support requests-Resolve and close tickets
within Service Level Agreements (SLA)-Assign and escalate all
tickets in a timely manner, follow up on all open tickets and keep
supervisor informed of critical tickets-Coordinate with staff &
vendors as needed-Perform and assist with basic upgrades-Backup for
other IT duties Education/Experience:-High school diploma or
equivalent.1 year of experience in IT Help Desk Support Role or
related IT experience.Interpersonal Skills:-Excellent verbal and
written communication skills, ability to develop effective working
relationships with all levels of staff and management.Knowledge,
Skills and Abilities:-Use and knowledge of personal computers
(MacOS and Windows)-Basic understanding of Mac and PC hardware and
software-Working knowledge of Jira (or other ticketing systems) and
Microsoft Office-Ability to communicate with staff and management
personnel verbally, in writing, and on the phone-Ability to detect
errors and make decisions with minimum supervision-Work
independently; demonstrate good judgmentPDS Tech, Inc. is an Equal
Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color, sex,
sexual orientation, gender identity, religion, national origin,
disability, veteran status, age, marital status, pregnancy, genetic
information, or other legally protected status. Founded in 1977,
PDS Tech, Inc. is one of the nation's premier specialty staffing
firms with 31 offices nationwide. We offer a full range of benefits
including:
Keywords: PDS Tech, Inc., Mesa , IT Service Desk Technician, Professions , Mesa, Arizona
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