Customer Service Representative

Company: Piper Companies
Location: Mesa
Posted on: May 27, 2023

Job Description:

Piper Companies is seeking a Customer Service Representative to join a great organization located in Mesa, AZ. The Customer Service Representative will be responsible for processing sales orders in Metso Outotec's SAP system, ensuring that all orders are entered into SAP with accuracy and in a timely manner. In addition, the SAP Order Processing Specialist is responsible for order coordination, and order backlog management of orders until completion.

Responsibilities of the Customer Service Representative

• Process customer inquiries, and proposals, and enter orders accurately and in a timely manner, clean quotation, and sales order entries.
• Responsible to expedite all activities on proposals through daily communication with Purchasing, Engineering, Production, Shipping, and Accounting to meet the customer's requirements.
• Administers order entry of customer purchase orders and provides required backup information to all other departments involved in the order execution.
• Resolve order-related problems, discrepancies, and customer-related issues by working with sales and product support teams.
• Accountable for order backlog management of customers/territories assigned which includes also working with different departments to have orders delivered on time to customers. Qualifications of the Customer Service Representative
  • 2+ years of customer service experience
  • Experience working in the manufacturing industry
  • Supply Chain experience
  • SAP experience preferred
  • High School Diploma or GED required Compensation for the Customer Service Representative
    • $26-31/hour
    • Full comprehensive benefits package (medical, dental, vision, 401k, PTO, paid holidays)
      
      Keywords: customer service, csr, manufacturing, mining, sustainable resources, sap, order processing, supply chain, order backlog, benefits, medical, dental, vision, 401k

Keywords: Piper Companies, Mesa , Customer Service Representative, Professions , Mesa, Arizona