CSR/Dispatcher
Company: HomeServe USA
Location: Mesa
Posted on: November 18, 2023
Job Description:
Dukes of Air is East Valley's Premiere HVAC Contractor based in
Mesa, AZ. At Dukes of Air, Honesty, Integrity, and Teamwork are not
just words to us, they are a part of our mission. We are committed
to providing a great place to work for our employees. Our vision is
to become the first-place people turn to for home repairs, and we
invite you to be part of that vision!
Responsibilities
The CSR/Dispatcher is responsible for communication between
customers and service technicians. Providing exceptional customer
service and facilitating technicians' work routes.
- Responsible for creating work orders, dispatching technicians,
and communicating with customers.
- Schedule and route technicians, based on job requirements and
availability using dispatching software
- Manage multiple phone lines & multi-task between calls and
service orders.
- Ability to work a Monday - Friday schedule (8 am- 5 pm)
Qualifications
- 3 years of experience in a similar role
- Excellent customer service skills
- Must be organized with the ability to multi-task in a
fast-paced work environment
- Strong written and verbal communication skills, with in depth
knowledge of Word, Excel, Outlook, and Windows
- Familiarity with ServiceTitan system a plus
- High School Diploma required. What We Offer in Return:
- Competitive pay with potential opportunities for bonus and
commission
- Retirement is around the corner! Plan ahead with our 401K and
generous Company Match
- Rest easy knowing your family's health is important and we
offer affordable Medical and Dental. We also offer Paid Vision
benefits, and other voluntary programs including Short and
Long-Term Disability, Life, ADD, Accident, and more!
- Get your $ sooner with our weekly payroll
- Give yourself a chance to recharge, recover and rest with PTO
days---earn from Day One and the longer you stay, the more days you
accumulate
- Enjoy additional time off with 7 Paid Holidays
- Become a master of your craft with continuous learning with
opportunities for advancement and professional development
- With a company who cares about YOU, come to work and enjoy what
you do and with whom you work---
- ---.and much more!
We are an equal opportunity employer
Keywords: HomeServe USA, Mesa , CSR/Dispatcher, Professions , Mesa, Arizona
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