Company: HomeServe USA
Posted on: November 18, 2023
Dukes of Air is East Valley's Premiere HVAC Contractor based in
Mesa, AZ. At Dukes of Air, Honesty, Integrity, and Teamwork are not
just words to us, they are a part of our mission. We are committed
to providing a great place to work for our employees. Our vision is
to become the first-place people turn to for home repairs, and we
invite you to be part of that vision!
The CSR/Dispatcher is responsible for communication between
customers and service technicians. Providing exceptional customer
service and facilitating technicians' work routes.
- Responsible for creating work orders, dispatching technicians,
and communicating with customers.
- Schedule and route technicians, based on job requirements and
availability using dispatching software
- Manage multiple phone lines & multi-task between calls and
- Ability to work a Monday - Friday schedule (8 am- 5 pm)
- 3 years of experience in a similar role
- Excellent customer service skills
- Must be organized with the ability to multi-task in a
fast-paced work environment
- Strong written and verbal communication skills, with in depth
knowledge of Word, Excel, Outlook, and Windows
- Familiarity with ServiceTitan system a plus
- High School Diploma required. What We Offer in Return:
- Competitive pay with potential opportunities for bonus and
- Retirement is around the corner! Plan ahead with our 401K and
generous Company Match
- Rest easy knowing your family's health is important and we
offer affordable Medical and Dental. We also offer Paid Vision
benefits, and other voluntary programs including Short and
Long-Term Disability, Life, ADD, Accident, and more!
- Get your $ sooner with our weekly payroll
- Give yourself a chance to recharge, recover and rest with PTO
days---earn from Day One and the longer you stay, the more days you
- Enjoy additional time off with 7 Paid Holidays
- Become a master of your craft with continuous learning with
opportunities for advancement and professional development
- With a company who cares about YOU, come to work and enjoy what
you do and with whom you work---
- ---.and much more!
We are an equal opportunity employer
Keywords: HomeServe USA, Mesa , CSR/Dispatcher, Professions , Mesa, Arizona
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