Network Support Technician I
Company: Strickland Insurance Group
Location: Scottsdale
Posted on: April 22, 2024
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Job Description:
Atlantic Casualty Insurance Company (ACIC), formed by Strickland
Insurance Group (SIG) in 1983 and acquired by Auto-Owners Insurance
Group in 2016, maintains an A.M. Best rating of A+. ACIC has been
certified a "Great Place to Work" for the last 3 years and on
Fortune's "Best Place to Work" list of the top 100 best small and
medium companies to work.
With offices in Goldsboro, NC; Hartford, CT; Scottsdale, AZ;
Richmond, VA; Atlantic Casualty has authority in fifty states and
Washington, DC. We value our employees and believe embracing
diversity of thought aides in fostering a culture of belonging;
where all are seen, heard, and valued. At Atlantic Casualty, we are
family! We care about our associates physical, emotional, and
professional health and emphasize wellness benefits, charity, and
training programs offered. We offer employee development
opportunities through Cornerstone Learning Management System,
Franklin Covey, the Institutes and Pluralsight.
Benefits of Atlantic Casualty include:
Please visit our Careers Page for more information on the benefits
and programs you will enjoy by joining the team at Atlantic
Casualty Insurance Company.
SUMMARY:
The duties of a Network Support Technician include being a
reference point for all IT related queries at the user level,
responding to user needs in a timely manner, ensuring the optimal
running of all user systems, and onboarding new employees, among
other technical duties.
Network Support Technicians are expected to display good
interpersonal and communication skills as they will interact with
users from various departments and executive levels. They are
required to listen to their technical needs, understand their
problems, and implement solutions to them.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
--- Serves as the first point of contact for error reporting and
provides support to users via phone, chat, videoconference, email,
or in-person contact.
--- Analyzes and troubleshoots client hardware and software
issues.
--- Repairs or replaces damaged or faulty client hardware.
--- Upgrades outdated client hardware and software to maintain
optimal system operation.
--- Maintains proper and accurate records of client hardware and
software in our inventory systems.
--- Installs and configures client hardware and software to ensure
usability, including security components in accordance with our
security policies.
--- Sets up accounts, computers, and workstations for new
employees.
--- Conducts IT-related onboarding with new employees.
--- Delivers high quality customer service to users.
--- Communicates effectively with users and team members.
--- Teaches computing fundamentals to users who are not
tech-inclined.
--- Mentors and coaches users on best practices as it relates to
technology and cybersecurity
--- Prepares conference rooms for meetings per user specifications
and requirements.
--- Completes appropriate forms in accordance with our
documentation policies.
--- Assists with project-related tasks as needed.
REQUIRED EDUCATION/EXPERIENCE:
Undergraduate studies in computer science or related field
(associate degree, certification, or equivalent experience), OR one
year of IT-related job experience.
REQUIRED SKILLS:
--- A strong working knowledge of computer systems, hardware, and
software.
--- Good problem-solving, analytical, and team-working skills.
--- Good written and verbal communication skills.
--- Attention to detail.
--- A passion for customer service.
MENTAL REQUIREMENTS:
Ability to define problems, collect data, establish facts, and draw
valid conclusions. Ability to interpret an extensive variety of
instructions in written or diagram form. Reasoning; dealing with
problems involving a few variables in standard situations.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this job, the employee is regularly
required to use hands to finger, handle controls and talk or hear.
The employee frequently is required to sit and reach with hands and
arms. The employee is occasionally required to stand and walk. The
employee may lift and/or move up to 25 pounds. Specific vision
abilities required by this job include close vision, color vision,
and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
The noise level in the work environment is usually moderate. Works
primarily indoors.
TRAVEL: 5%
Atlantic Casualty Insurance Company is an Equal Opportunity
Employer
Keywords: Strickland Insurance Group, Mesa , Network Support Technician I, Professions , Scottsdale, Arizona
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