Optical Lab Customer Service Representative

Company: Meridian Optical
Location: Mesa
Posted on: May 18, 2020

Job Description:

The primary focus of this position is to act as the single point of contact on a day-to-day basis for all internal and external customers by utilizing in-depth knowledge of company products and services as well as strong customer relationships to increase customer retention and drive business growth. Duties in this position are usually repetitive, requiring analysis and use of individual judgment. Specific duties for this position include answering phones and following through on customer inquiries. Supervision ranges from close to general. All duties to be performed according to the established standard and in compliance with all company policies and procedures while maintaining regular, prompt attendance and availability for overtime as needed: 1.Provide quality customer service by answering incoming customer calls, responding to customer questions/concerns, enter orders and /or redos, technical questions, and conduct outbound calls. 2.Prioritize and problem solve complex customer issues and concerns. 3.Manage Customer late lists, moving late jobs through lab and communicating with customers. 4.Investigate and troubleshoot shipping and delivery concerns. 5.Act as a liaison between the lab and inter-company laboratories. 6.Perform other duties within the customer service department or other areas as assigned. 7.Maintain a clean and organized work environment. 8.Observe all company policies, rules, and safety practices. This is a fast paced, office environment. You will be required to regularly work with others.The noise level in the office is generally quiet. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below ar Education/Experience -High School education or equivalent preferred. -2-4 years previous related experience and/or training required. Language Ability -Ability to read and comprehend simple instructions, short correspondence, and memos. -Ability to write short correspondence. -Ability to communicate effectively in a team environment. -Ability to use professional language/conduct when communicating externally to customers. Math Ability -Basic ability to add and subtract. -Understand decimal numerical sequencing. Reasoning Ability -Ability to multi-task and prioritize. -Demonstrate good judgment and decision making skills. Computer Skills -Basic understanding of the Microsoft Office programs including Microsoft -Word, Microsoft Excel, and Outlook. -Keyboarding skills with the ability to 10 key and type. Certificates and Licenses -ABO Certified preferred.

Keywords: Meridian Optical, Mesa , Optical Lab Customer Service Representative, Sales , Mesa, Arizona