Customer Experience Agent
Company: CarMax
Location: Mesa
Posted on: February 23, 2021
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Job Description:
7971 - Phoenix CEC - 1515 W. 14th Street, Tempe, Arizona,
85281CarMax, the way your career should be!This is a work from home
opportunity due to the current worldwide pandemic. Candidates must
live in the greater Phoenix metro area and must be flexible and
willing to work in the CarMax Phoenix contact center if future
business needs change.Now offering a $5,000 Sign-On BonusProvide an
iconic customer experienceEnsuring todays customers can buy the
vehicles they want in a way that suits them means offering support
during every step of the journey. You will be the vital link
between a customer's at-home and in-store CarMax experience,
providing a simple and seamless process. Responding to sales leads
and customer inquiries, you will drive traffic to CarMax stores to
ensure each customer finds the right vehicle for them. We've become
the nation's largest retailer of used cars due to our honesty and
transparency, and those same traits will help you succeed too.What
you will do - Essential responsibilities* Connect with customers
online and over the phone to find out what they want and need from
their next car purchase* Use your knowledge of the CarMax inventory
to guide customers towards vehicles that meet their needs* Ensure a
seamless transition from online to in-store purchasing to provide
an unrivaled customer experience* Mentor others as your skillset
expands* Acquire the Automotive Sales Persons License in specific
states - may require testing and travel as some states request
physical presence to apply for the license.Learn and succeed as
part of a teamThis is a high-energy sales environment where you
will work as a team to meet goals. We'll give you everything you
need to be the best you can be. You will handle a wide range of
customer interactions and make sure everything goes smoothly, so
the ability to quickly build rapport with people and understand
their needs is essential. We work and learn as a team and the
prospects are bright for sales professionals who aspire to become
mentors, managers and business leaders.Qualifications and
requirements* Sales and customer service experience, in an area
such as retail, is preferred* Thrive in a fast-paced environment*
Good listening skills and a strong customer focus* Strong written
and verbal communication skillsAbout CarMaxCarMax disrupted the
auto industry by delivering the honest, transparent and
high-integrity experience customers want and deserve. This
innovative thinking around the way cars are bought and sold has
helped us become the nation's largest retailer of used cars, with
over 200 locations nationwide.Our amazing team of more than 25,000
associates work together to deliver iconic customer experiences.
Along the way, we help every associate grow their career and
achieve their best, at work and in their community. We are
recognized for our commitment to training and diversity and are one
of the FORTUNE 100 Best Companies to Work For--.CarMax is an equal
opportunity employer, and all qualified candidates will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, genetic
information, national origin, protected veteran status, disability
status, or any other characteristic protected by law.Upon an
applicant's request, CarMax will consider reasonable accommodation
to complete the CarMax Job Application.
Keywords: CarMax, Mesa , Customer Experience Agent, Sales , Mesa, Arizona
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