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Customer Service Representative

Company: Arizona Corrugated Container
Location: Mesa
Posted on: November 18, 2021

Job Description:

Arizona Corrugated is searching for a full time - CSR. Must have corrugated and/or packaging experience . General Duties to include but not limited to: -- Answer incoming customer calls -- Follow up on quotes with customers -- Be responsible for customers assigned to you in all aspects -- Write up customer quotes which includes pricing and routing -- Standard quote turnaround goal 24hrs, non-standard 48hrs -- Sell to customers while in the office -- Be a single point of contact for customers buying more than just corrugated -- Book orders for customers on a daily basis -- Send die orders to design for purchasing and print plate orders to SSR manager for purchasing -- Print delivery receipts on specific customer accounts for A/R on a daily basis -- Keep notes on aged inventory report up to date and in detail -- Work with design engineer on new project samples for quotes -- Attend production meetings and work with production on Hot Orders. -- Inform customers of pricing, shipping date, anticipated delays, and any additional information needed -- Verify info on Customer orders, Does the item number match the description, are the terms correct? -- Receive and check customer complaints -- Initialize the RGA AFA process for credits and maintain coordination of status -- Strive to exceed all goals each month, including sales, MSF, Contribution dollars, ROS, and Aged inventory -- Utilize company CRM to its fullest capabilitiesJob Requirements:

  • Essential Job Functions: -- Responsible for quoting and processing orders received by telephone, email, mail, fax, or personally from customers or company employees -- Provide support for outside sales in servicing accounts with excellent customer service, open communications, attention to detail and timeliness

Keywords: Arizona Corrugated Container, Mesa , Customer Service Representative, Sales , Mesa, Arizona

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