Customer Service Representative
Company: Sterling Services
Location: Mesa
Posted on: May 9, 2022
|
|
Job Description:
Job DescriptionWe are hiring a customer service representative
to manage customer queries and complaints. You will also be asked
to process orders, modifications, and escalate complaints across a
number of communication channels. To do well in this role you need
to be able to remain calm when customers are frustrated and have
experience working with computers.The best CSRs are genuinely
excited to help customers. They're patient, empathetic, and
passionately communicative. They love to talk and understand the
value of good communication skills. Customer service
representatives can put themselves in their customers' shoes and
advocate for them when necessary. Customer feedback is priceless,
and these CSRs can gather that for you. Problem-solving also comes
naturally to customer care specialists. They are confident at
troubleshooting and investigate if they don't have enough
information to answer customer questions or resolve
complaints.Requirements and skillsProven customer support
experience or experience as a Client Service RepresentativeTrack
record of over-achieving quotaStrong phone contact handling skills
and active listeningFamiliarity with CRM systems and
practicesCustomer orientation and ability to adapt/respond to
different types of charactersExcellent communication and
presentation skillsAbility to multi-task, prioritize, and manage
time effectivelyHigh school diplomaResponsibilities:
Keywords: Sterling Services, Mesa , Customer Service Representative, Sales , Mesa, Arizona
Click
here to apply!
|