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Guest Services Representative

Company: Legacy Sports USA
Location: Mesa
Posted on: May 10, 2022

Job Description:

Job DescriptionOffering Part Time employment with Legacy Sports USACategories: Operations, Guest ServicesRequired Education: High School Diploma or EquivalentLegacy sports USA has an immediate opening for a part time Guest Services Representative at Bell Bank Parkopening in January of 2022. Bell Bank Park is a 320-acre multi-use family, sport and entertainment complexof outdoor and indoor team athletic facilities geared toward high-energy entertainment and sports in Mesa,Arizona.OverviewSeeking an energetic individual to provide excellent customer service in a fast-paced environment. This is aguest facing role so interactive communication skills are necessary to deliver an exceptional guestexperience for a diverse group of guests/clients in the youth, amateur/collegiate, professional, and specialevents space.Responsibilities Provide world-class service to all guests, vendors, and employees at all times. Anticipate and respond professionally to guests' needs, concerns, and questions. Retain knowledge of all complex policies, procedures, locations, and event specific information.Answer questions and provide information on activities occurring throughout the park. Greet guests and direct them to desired locations throughout the park, ensuring proper crowd flow. Verify credentials and scan tickets, allowing only those valid for access to specific areas, providingwristbands/stamps for valid entry or redirecting guests as needed. Monitor exit points to ensure alcohol is not permitted to leave certain areas. Usher guests to appropriate seating locations and areas within events. Monitor assigned sections and surrounding areas to identify issues, report and notify appropriatepersonnel, and ensure compliance with park policies, cleanliness, and safety. Be proactive andfollow up to ensure issues are resolved. Maintain proper accounting of lost & found, following all log and notification procedures. Assist with restocking of supplies in Guest Services areas and inform Supervisor of any technicalissues or maintenance needs in a timely manner. Assist with selling tickets and distributing will call for sports and special events as needed. Use troubleshooting tools to resolve customer ticketing and service issues. Perform all other duties as assigned. Must be able to work in a fast-paced environment.Nonessential Job Functions: Other duties and responsibilities as assigned.Qualifications Minimum of 6 months customer service experience. Experience with computerized ticketing systems preferred. Prior cash handling experience preferred. Must be able to bend, sit, stand, and walk for extended periods of time. Must be able to lift up to 25 lbs. Must be willing and able to work in all weather conditions. Must be able to work both weekdays and weekends (day and evening) in addition to regularbusiness hours as the event calendar requires.HOURS OF WORK: Work hours may vary -- Ability to work irregular hours during events, including nights,weekends, and holidays.COMPUTER SKILLS: Knowledge of Windows, Microsoft Office, and iOS devices Operate standard office equipment including printer, copier, computer and fax machineIntellectual/Social, Physical Demands and Work Environment:The intellectual/social, physical demands and work environment characteristics described here arerepresentative of those that must be met by an employee to successfully perform the essential functionsof this job. Reasonable accommodations may be made to enable individuals with disabilities to performthe essential functions.Intellectual/Social demands:While performing the essential functions of this job, the employee is continuously asked to multi- taskunder time limits. Position requires constant attention to precise details and accuracy of specifiedstandards including: following simple to complex (more than 3 steps) instructions, and concentrationwhich frequently extends beyond 30 minutes at a time. Employees in this role will constantly be inleadership role; this requires directing others either verbally or in writing to complete tasks in prescribedtime frame. This position also requires constant use of interpersonal skills including: ability todirect/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, beingable to openly communicate in writing and verbally with clients.Physical demands:While performing the essential functions of the job, the employee constantly operates a computer andother office devices such telephones, copy machines, fax machines, etc; occasionally moves aboutinside the office to access storage areas, cabinets and office machinery; constantly moves about thearena and event sites before, during and after events to service clients and supervise staff; constantlycommunicates via telephone, email and in- person with others to exchange accurate information.Work environment:The duties of this position are performed indoors and outdoors in the weather conditions prevalent at thetime. The noise level in the work environments is usually moderate to loud during events and minimalduring non-event times.We are an equal opportunity employer and all qualified applicants will receive consideration foremployment without regard to race, color, religion, sex, national origin, disability status, protected veteranstatus, or any other characteristic protected by law.

Keywords: Legacy Sports USA, Mesa , Guest Services Representative, Sales , Mesa, Arizona

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