Patient Access Services Representative
Company: Banner Health
Location: Mesa
Posted on: May 15, 2022
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Job Description:
Primary City/State:Mesa, ArizonaDepartment Name: Work Shift:
DayJob Category:Revenue CycleAdditional Job DescriptionIf you're
looking to leverage your abilities to make a real difference - and
real change in the health care industry - you belong at Banner
Health. With facilities in six western states, we're committed to
not only providing the finest care possible, but to advancing the
way care is provided. To achieve our vision, we seek driven
professionals who embrace change and who possess the passion and
skills to make it happen.Do you have a passion to Provide excellent
customer service to all patients? Do you have experience in patient
registration at a Hospital or doctor's office setting, and want to
continue to advance your career? We want to hear from you! This
position handles Insurance, Prior authorization, and verification
of medical benefits or medical coverage experience, calculates
patient liability according to verification of insurance benefits,
collects deposits and co-payments at the point of service. - -So
why should you choose us? It is simple---This is your chance to
stand out and continue to learn and stay on the cutting edge of
technology. Be empowered and encouraged to maintain a curiosity and
grow on a supportive and outstanding team. So join us on our
journey to make health care easier, so life can be better.Weekend
rotations are required in this role. - Enjoy a flat rate $1/hour
weekend shift differential and an 18%-night shift differential when
applicable. SHIFT: DAY SHIFT / 6a-630p / 7a-730pPOSITION
SUMMARYThis position conducts customer service, registration, point
of service collections, may validate and/or obtain authorizations
from payers in order to maximize reimbursement. Provides a
customer-oriented interaction with each patient in order to
maximize customer experience. Obtains all required consents for
each registration. Document all facets of the registration process,
loads correct payer(s) to each account and meet accuracy goals as
determined by management. Collect payments and regular collection
targets as determined by management. May perform financial
counseling when appropriate. Meets productivity targets as
determined by management. Demonstrates the ability to resolve
customer issues and provide excellent customer service.CORE
FUNCTIONS1. Helps provide a positive customer experience by
welcoming patient to facility, introducing self, explaining what
rep intends to do with patient, thanking them for choosing Banner
Health.2. Performs pre-registration/registration processes,
verifies eligibility and obtains authorizations submits
notifications and verifies authorizations for services. Verifies
patient's demographics and accurately inputs this information into
A/D/T system, including documenting the account thoroughly in order
to maximize reimbursement and minimize denials/penalties from the
payor(s). Obtains federally/state required information and all
consents and documentation required by the patient's insurance
plan(s). Must be able to consistently meet monthly individual
accuracy goal as determine by management.3. Verifies and
understands insurance benefits, collects patient responsibility
based on estimates at the time of service or during the
pre-registration process. As assigned collection attempts may be
made at the bedside. Must be able to consistently meet monthly
individual collection target as determined by management.4. May
provide financial counseling to patients and their families.
Explains company financial policies and provides information as to
available resources, offers and assists patients with applying for
Medicaid. Assists patients with completing all financial assistance
programs (i.e.: basic financial assistance, enhanced financial
assistance, prompt pay discount, loan program).5. Acts as a liaison
between the patient, the billing department, vendors, physician
offices and the payor to enhance account receivables performance
and meet payment collection goals, resolve outstanding issues
and/or patient concerns and maximize service excellence.6.
Communicates with physicians, clinical and hospital staff, nursing
and Health Information Management Services to resolve outstanding
issues and/or patient concerns. Works to meet the patient's needs
in financial services.7. Consistently meets monthly individual
productivity goal as determined by management. Completes daily
assignments/work lists, keeps electronic productivity log up to
date and inputs information accurately. Identifies opportunities to
improve process and practices good teamwork.8. Provides a variety
of patient services and financial services tasks. May be assigned
functions such as transporting patients, may precept new hire
employees, recapping daily deposits, posting daily deposits or
conducting other work assignments of the Patient Financial Services
team.9. Works independently under regular supervision and follows
structured work routines. Works in a fast paced, multi task
environment with high volume and immediacy needs requiring
independent decision making and sound judgment to prioritize work
and ensure appropriateness and timeliness of each patient's care.
This position requires the ability to retain large amounts of
changing payor information/knowledge crucial to attaining
reimbursement for the services provided. Primary external customers
include patients and their families, physician office staff and
third-party payors.MINIMUM QUALIFICATIONSHigh school diploma/GED or
equivalent working knowledge.Requires knowledge of patient
financial services, financial, collecting services or insurance
industry experience processes normally acquired over one or more
years of work experience. Requires the ability to manage multiple
tasks simultaneously with minimal supervision and to work
independently. Requires strong interpersonal, oral, and written
communication skills to effectively interact with a wide range of
audiences. Employees working at Banner Behavioral Health Hospital
or the Whole Health Clinic must possess an Arizona Fingerprint
Clearance Card at the time of hire and maintain the card for the
duration of their employment. Employees working at Banner MD
Anderson on the Banner University Medical Center Phoenix campus
must possess a State of Arizona Department of Public Safety Level
One Fingerprint Clearance Card at the time of hire and maintain the
card for the duration of their employment. This is a requirement of
the Whole Family Counseling Program held at this specific
facility.Strong knowledge in the use of common office software,
word processing, spreadsheet, and database software are
requiredPREFERRED QUALIFICATIONSCHAA certification is preferred.
Work experience with the Company's systems and processes is
preferred. Previous cash collections experience is
preferred.Additional related education and/or experience
preferred.
Keywords: Banner Health, Mesa , Patient Access Services Representative, Sales , Mesa, Arizona
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