Client Services Rep
Company: TSR Consulting Services
Location: Mesa
Posted on: July 31, 2022
|
|
Job Description:
Job Description What you'll do : Consult with clients to deliver
a comprehensive solution Guide and drive the client towards the
best solution for their business needs Analyze existing systems,
interface requirements, business processes Partner with clients to
understand their business and related needs Incorporate new
processes, tools and approaches when recommending an solution
Utilize broad knowledge to recommend solutions to the client when
appropriate Understand client business issues and concerns and
recommend and implement appropriate solution Interact/collaborate
with associates in sales and customer service Maintain and expand
knowledge and proficiency on implementation job function,
products/services and implementation best practices Assist Clients
with Client data maintenance, setup, configuration changes in
AutoPay Mainframe, WFN, ezLM, and the Portal and coordinates with
all functional areas (e.g. PTO, Special Calcs, Time and Attendance
schedule, 401k, etc.) as needed. Performs new feature setup
requests (e.g. Group Term Life, HSA, direct deposit calcs, special
calcs., Benefit Accruals, Multi-J, split wraps, add'l locations,
etc.). Assists and supports Clients with Payroll processing
questions and issues Collaborates with internal Clients/Partners
(401k, FSA, Tax, etc.) and/or third party vendors involved in
providing services to identify and resolve issues and ensure that
these services meet Client expectations. Completes complex projects
including: Calculation updates, special reports, tax amendments,
company setup, troubleshooting PTO, OT, Double Time, etc.
researches historical data for adjustments needed Researches
Benefit Accruals recalculates and imports corrections. Assists
Client with tax changes for understanding, conducts research and
follow-ups as needed. Performs other related duties as assigned.
What you need to do the job: Bachelor's degree OR Equivalent
Military experience 5 years of experience working in a client
service/customer service environment OR 1 year of business
consulting experience Excellent time management and communication
skills Proficient using Microsoft Office PREFERRED QUALIFICATIONS:
Preference will be given to candidates who have the following:
Bachelor's degree or equivalent in education and experience Proven
ability to maintain focus and work effectively with multiple
demands Ability to work as part of a team to accomplish tasks
Strong client relationship skills Must be comfortable working in a
performance-based and structured environment while demonstrating
high ethical standards Must be able to recognize basic procedural
issues as they arise, then escalate to the appropriate level
Ability to demonstrate learning agility and critical thinking
skills and apply basic concepts in new situations Proficient in the
latest web technologies and working knowledge of various operating
systems Excellent analytical skills and time management skills
Excellent communication skills both verbal and written Apply Now
The post Client Services Rep appeared first on TSR Consulting
Services.
Keywords: TSR Consulting Services, Mesa , Client Services Rep, Sales , Mesa, Arizona
Click
here to apply!
|