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Customer Service Representative 1 (Mining/Heavy Machinery)

Company: Trilinear HR Consulting + Business Solutions, LLC.
Location: Mesa
Posted on: November 23, 2022

Job Description:

Summary
Would you like to take this opportunity to influence the industry towards a more responsible use of the world's natural resources?
At The Company you will join a supportive and inclusive network of colleagues from around the world. There will always be a chance for you to learn and try something new. This is your invitation to rise above what was possible yesterday.
This position acts as an in-house liaison with the customer. This position is responsible to perform all necessary functions to ensure customer satisfaction. Primary activities include evaluation of customer inquiries and compatibility with The Company's parts and services, coordination of an appropriate quotation considering price/margin/delivery, proposal follow up, support of outside sales efforts, sales order entry, order coordination, and order backlog management of orders until completion.
Job Duties and Responsibilities

  • Shows commitment to quality ethics and focuses on meeting the needs and expectations of both internal and external customers.
  • Provide an excellent response to end-users and sales managers when taking purchase orders and answering requests for pricing, delivery, product, and technical information.
  • Process customer inquiries, proposals, and enter orders accurately and in a timely manner, clean quotation, and sales order entry.
  • Prepare customer quotations based on application, specifications, costs, and pricing guidelines.
  • Accumulates costs of parts via computer system history, inquiries to purchasing and/or production estimating department, and estimating costs based on experience with similar/same type of parts.
  • Evaluates vendor quotes and shop cost estimates.
  • Establish selling prices of parts based on the previous history, evaluation of customers, evaluation of the market, and company objective margin.
  • Responsible to expedite all activities on proposals through daily communication with Purchasing, Engineering, Production, Shipping, and Accounting to meet the customer's requirements.
  • Administers order entry of customer purchase orders and provides required backup information to all other departments involved in the order execution.
  • Establish and maintain a good company image within the territory by providing exceptional customer service, a professional attitude, and up-to-date product knowledge.
  • Participate in the establishment of pricing strategies and customer negotiations.
  • Resolve order-related problems, discrepancies, and customer-related issues by working with sales and product support teams.
  • Accountable for order backlog management of customers/territories assigned which includes also working with different departments to have orders delivered on time to customers.
  • Demonstrate cooperative team effort within the solutions group and the team.
  • Position requires excellent customer relation skills, ability to work within a team environment, mechanical aptitude, and the ability to work in a very fast-paced environment.
  • Improve the efficiency of on-time delivery.
  • Perform other duties and/or other special projects as required. Travel Travel (both domestic and international) may be required as needed.
    Requirements
    • Associates degree preferred or equivalent work experience
    • Minimum 2 years of experience in Customer Service with end-users
    • Five years plus experience in the mining and construction industry
    • Mechanical aptitude - ability to read and understand drawings.
    • Must have the ability to make reliable decisions during pressure situations.
    • Knowledge of typical business transactions including costing, pricing, profit calculation, quote preparation, and application of terms and conditions and payment terms.
    • Familiarity with Incoterms and import/export documentation is a plus.
    • SAP experience preferred (SD and MM modules).
    • Excellent verbal and written communication skills. Desired Skills and Abilities
      • Strong Customer service-customer satisfaction capabilities.
      • Be willing to actively engage in problem-solving opportunities.
      • A high level of computer skills is essential - Excel, Word, and Powerpoint.
      • Highly motivated individual with the ability to work under pressure and meet deadlines.
      • Strong communication skills, plus co-operation, interpersonal, and presentation skills to manage internal and external interfaces.
      • High sense of urgency.
      • Be able to read and interpret engineering drawings and possess a strong mechanical aptitude.
      • Must be capable of effectively and accurately working on several projects at one time, and organizing, prioritizing tasks, and working in a fast-paced environment.
      • Skills need to include building and managing internal relationships, negotiation skills, and understanding of customer needs and market requirements.
      • The employee must occasionally lift and/or move up to 30 pounds.
      • Ability to travel overnight +/-10% or more, frequently on short notice.
      • Must be able to effectively communicate verbally.
        Work Authorization
        Authorized to work in the United States.

        EEO Statement
        Both Trilinear HR and it's partner values and thrives on diversity. We are an equal opportunity employer. This partner Company will make all final employment decisions on the basis of qualifications, merit and business need. If you need assistance or an accommodation due to a disability please let us know.

Keywords: Trilinear HR Consulting + Business Solutions, LLC., Mesa , Customer Service Representative 1 (Mining/Heavy Machinery), Sales , Mesa, Arizona

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