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Hospice Patient Resource Manager (Outside Sales) - Mesa Arizona

Company: Sage Hospice and Palliative Care
Location: Mesa
Posted on: November 22, 2022

Job Description:

Benefits of Working for Sage Hospice:

Competitive Pay
Benefits Package including Medical, Dental, and Vision insurance
Paid Time Off

JOB SUMMARY:

The Patient Resource Manager (PRM) is responsible for leading the business development activities to

drive admissions and census within an assigned book of business. Through cross-functional cooperation,

the PRM is responsible for the total value creation from the account relationships within the book of

business. The PRM will be the primary face of the company to these referral sources and will develop

business plans, marshal the company's resources to secure growth, build collaboration, and report success

against these plans.

MAJOR JOB FUNCTIONS:

--- Promote and practice the Sage Family of Companies philosophy and mission of, "To provide the most

compassionate, comprehensive, and qualified care to people with a life-limiting illness to serve them

through their individual journey with dignity, respect, and integrity"

--- Develop, execute, and regularly evaluate strategic marketing plans including tactics designed

to meet budgeted admission and census goals

--- Conduct strategic planning of assigned territory to identifying opportunities for additional or

improved services to address customer needs

--- Learn and execute the company's consultative selling strategy to build sustainable

relationships with targeted referral customers to include accountability for all customer

service measures in assigned accounts

--- Participate in sales meetings to include sales forecasting and strategic planning and analysis for

assigned territory

--- Maintain professional and clinical competence including, but not limited to, hospice,

palliative, and primary care eligibility requirements and criteria

--- Maintain a comprehensive working knowledge of the business to include government agencies,

major payer groups, key referral sources, and competitor's market positioning

--- Maintain a comprehensive working knowledge of community resources in order to assist

customers in accessing community resources should services not be provided by the company

--- Negotiate service contracts and pricing with managed care organizations, insurance case

managers, and other payers within established financial and credit parameters

--- Exhibit compliance in the utilization of the company's Customer Relationship Management

(CRM) program to manage accounts, contacts, calendar, routing schedules, and call notes

--- Ensure compliance to regulatory requirements and guidelines, corporate identity, and

admission standards

--- Take initiative to develop and maintain relationships within the admissions department, as well as

clinical personnel, to ensure effective communication both internally and externally for our referral

customers

--- Maintain an organized approach to territory management

--- Maintain a professional personal appearance including your vehicle used for company business

--- Responsible for all sales administration duties including, but not limited to, expense reports, payroll

time sheets, PTO requests, paperwork (POC) delivery, or pick-up when needed

--- All other duties as assigned

REQUIREMENTS:

--- Bachelor's degree in marketing, business administration, or related field preferred

--- Three (3) years of experience in health care marketing, management, or hospice care operations is

preferred

--- Demonstrate ability to market aggressively and deal tactfully with customers and the community

--- Knowledge of the corporate business management process

--- Proof of current automobile insurance and a valid driver's license

--- Must have and maintain transportation to be used for work

SKILLS/ABILITIES/KNOWLEDGE:

--- Knowledge of community resources, documentation, and program management

--- Understanding and utilization of a CRM

--- Display sensitivity to feelings of the terminally ill and their families

--- Express or exchange ideas by means of the spoken word

--- Demonstrate good communication, negotiation, and public relations skills

--- Demonstrate autonomy, organization, assertiveness, flexibility, and cooperation in performing

job responsibilities

--- Communicate effectively with people of all socioeconomic backgrounds

--- Display evidence of patient advocacy

--- Demonstrate flexibility by performing a variety of tasks without loss of efficiency or or composure.

#sagehppcind%33130405%

Keywords: Sage Hospice and Palliative Care, Mesa , Hospice Patient Resource Manager (Outside Sales) - Mesa Arizona, Sales , Mesa, Arizona

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