Event Response Agent
Company: Cognizant Technology Solutions
Posted on: May 21, 2023
Join our team and you will tackle projects that continuously sharpen your technical skills, your talent for solving problems, and your ambitions!
Cognizant, a Fortune 200 corporation, is piloting a new program: Event Response Team, and we are seeking dynamic Associates to help spearhead this pilot.
As part of the Event Response Team, you are on the front lines responding highly volatile, catastrophic events such as natural disasters, automobile accidents, or other potentially life-threatening events.
This role will support the development and execution of an Event Response Team. This team will monitor and report metrics and perform Root Cause Analysis and Retrospectives.
The 3 R's of Responsibilities
Respond - First point of contact for all Event Response and Business Continuity concerns, following current process and maintaining established operating processes.
Resolve - Build a resolution of the critical events following procedures, based on the event severity.
Report - Collect inputs from various sources to develop reports to key partners and update internal / external systems.
Top 3 Daily Responsibilities:
Event Response Management - Day to day activities related to responding and resolving important events, answering calls/chats and reporting the resolution.
Monitor social media and alert potential complaints using internal tools; report any risks or trends to internal customers
Various Project Management tasks related to process development, optimization, ad hoc work crafting documents, presentations, spreadsheets.
Education- undergraduate degree preferred or proven experience in auto, aviation and/or emergency services industry (ex: 911 or other active dispatcher)
Ability to remain calm under stressful situations
Organized, data-driven, strategically focused and with ability to multitask and a bias for action.
Able to adhere to a rigid schedule of operating times for the assigned shift ...including, but not limited to, working on holidays, weekends and shift rotations and overtime when needed. May be asked to support overnight shifts.
Adaptable to a constantly evolving and new environment and able to consistently achieve goals despite ambiguity.
Ability to proactively identify problems and issues then assist with the creation, programs and procedures to tackle them.
Time management skills
Able to prioritize tasks based on severity and urgency
Preferred Qualifications: (Skills that would be nice to have but are not required for consideration)
Experience and proficiency with GSuite, Incident Management Systems
Prior experience in call center
Experience with enterprise social media monitoring
What's in it for you? Well, at Cognizant, we offer a competitive compensation package including excellent benefits such as insurance (available from day 1 of employment), great work-life balance, 401k with matching component, and many other benefits.
An inclusive environment embracing diversity: for the second time, Cognizant has been named to the Forbes list of Best Employers for Diversity based on survey responses from its employees!
Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Employee Status : Full Time EmployeeShift : Day JobTravel : NoJob Posting : May 08 2023About CognizantCognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
Keywords: Cognizant Technology Solutions, Mesa , Event Response Agent, Sales , Mesa, Arizona
here to apply!