Event Response Agent
Company: Cognizant Technology Solutions
Location: Mesa
Posted on: May 21, 2023
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Job Description:
Join our team and you will tackle projects that continuously
sharpen your technical skills, your talent for solving problems,
and your ambitions!
Cognizant, a Fortune 200 corporation, is piloting a new program:
Event Response Team, and we are seeking dynamic Associates to help
spearhead this pilot.
As part of the Event Response Team, you are on the front lines
responding highly volatile, catastrophic events such as natural
disasters, automobile accidents, or other potentially
life-threatening events.
Project Overview
This role will support the development and execution of an Event
Response Team. This team will monitor and report metrics and
perform Root Cause Analysis and Retrospectives.
The 3 R's of Responsibilities
Respond - First point of contact for all Event Response and
Business Continuity concerns, following current process and
maintaining established operating processes.
Resolve - Build a resolution of the critical events following
procedures, based on the event severity.
Report - Collect inputs from various sources to develop reports to
key partners and update internal / external systems.
Top 3 Daily Responsibilities:
Event Response Management - Day to day activities related to
responding and resolving important events, answering calls/chats
and reporting the resolution.
Monitor social media and alert potential complaints using internal
tools; report any risks or trends to internal customers
Various Project Management tasks related to process development,
optimization, ad hoc work crafting documents, presentations,
spreadsheets.
Required Skills/Qualifications
Core requirements
Education- undergraduate degree preferred or proven experience in
auto, aviation and/or emergency services industry (ex: 911 or other
active dispatcher)
Ability to remain calm under stressful situations
Organized, data-driven, strategically focused and with ability to
multitask and a bias for action.
Able to adhere to a rigid schedule of operating times for the
assigned shift ...including, but not limited to, working on
holidays, weekends and shift rotations and overtime when needed.
May be asked to support overnight shifts.
Adaptable to a constantly evolving and new environment and able to
consistently achieve goals despite ambiguity.
Ability to proactively identify problems and issues then assist
with the creation, programs and procedures to tackle them.
Time management skills
Able to prioritize tasks based on severity and urgency
Preferred Qualifications: (Skills that would be nice to have but
are not required for consideration)
Experience and proficiency with GSuite, Incident Management
Systems
Prior experience in call center
Experience with enterprise social media monitoring
What's in it for you? Well, at Cognizant, we offer a competitive
compensation package including excellent benefits such as insurance
(available from day 1 of employment), great work-life balance, 401k
with matching component, and many other benefits.
An inclusive environment embracing diversity: for the second time,
Cognizant has been named to the Forbes list of Best Employers for
Diversity based on survey responses from its employees!
Cognizant will only consider applicants for this position whom are
legally authorized to work in the United States without requiring
company sponsorship now or at any time in the future.
Employee Status : Full Time EmployeeShift : Day JobTravel : NoJob
Posting : May 08 2023About CognizantCognizant (Nasdaq-100: CTSH) is
one of the world's leading professional services companies,
transforming clients' business, operating and technology models for
the digital era. Our unique industry-based, consultative approach
helps clients envision, build and run more innovative and efficient
businesses. Headquartered in the U.S., Cognizant is ranked 185 on
the Fortune 500 and is consistently listed among the most admired
companies in the world. Learn how Cognizant helps clients lead with
digital at www.cognizant.com or follow us
@USJobsCognizant.Applicants may be required to attend interviews in
person or by video conference. In addition, candidates may be
required to present their current state or government issued ID
during each interview.Cognizant is an equal opportunity employer.
All qualified applicants will receive consideration for employment
without regard to sex, gender identity, sexual orientation, race,
color, religion, national origin, disability, protected Veteran
status, age, or any other characteristic protected by law.If you
have a disability that requires a reasonable accommodation to
search for a job opening or submit an application, please email
CareersNA2@cognizant.com with your request and contact
information.
Keywords: Cognizant Technology Solutions, Mesa , Event Response Agent, Sales , Mesa, Arizona
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