Customer Retention and Sales Representative
Company: Cox Communications
Location: Phoenix
Posted on: January 23, 2026
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Job Description:
Job Description Job Description Our customers are the lifeblood
of our business. In this role, you are the last line of defense,
and the reason our customers stay with us. Through building
meaningful relationships through each customer interaction, you’ll
be able to retain, upgrade and/or add new services. If you are
looking for a challenging yet rewarding career where you’ll use
your persuasive skillset to help our customers rediscover the value
of their Cox services, this role will do exactly that. Cox
Communications, part of the Cox family of businesses, may be the
place for you and we’re hiring a Customer Retention Representative.
The Customer Retention and Sales Representative is a full-time
position currently working in the office. Call center hours of
operation are 5am – 9pm, Mon – Fri and 6am – 7pm, Sat and Sun;
shift schedule will be determined at time of hire and subject to
change. Compensation includes a full-time hourly base rate of at
least $17.71 per hour plus monthly targeted commissions of $1,382
with 3 times earning potential on commission. Employees also
receive a ramp period of up to 2 months to adjust to commission
earnings. As part of a customer loyalty-driven team, there is a
variable targeted total compensation of $53,430 ($25.69 per hour),
while high earners (the top 10%) reach an average annual
compensation of just over $73,531.29 ($35.35 per hour). Targeted
total compensation may vary based on factors including, but not
limited to: location, candidate experience level, and successful
completion of minimum sales targets. You must live within the area
of Phoenix, AZ. What You’ll Do You’ll take calls from customers who
are considering downgrading or disconnecting, listening to their
concerns and steering them toward solutions so that we can turn the
corner on their experience with us. You’ll have transparent
conversations to help customers understand the value of existing
Cox products and services while uncovering the need to add
additional products and services. Along the way, you’ll also
reaffirm the needs of each customer’s household and influence or
solidify the why Cox products and services satisfy their needs.
You’ll upsell, cross-sell, and work to retain every customer with
whom you interact. You’ll negotiate pricing and identify new
opportunities while actively engaging in conversation about our
competitors and the value Cox provides (following company
guidelines, of course) You’ll use our customer database to tailor
solutions and help customers understand their billing. What’s In It
For You? How do we retain our Retention Reps? Well, when it comes
to our employees, we understand that keeping you onboard begins
with keeping you happy. Here are just a few ways we do our best to
keep you here: First, there’s Cox’s highly competitive pay and
other compensation perks (401k company match, comprehensive medical
benefits, etc.). We also offer free Internet, and discounts on
other Cox services valued at up to $300 per month. We offer tuition
reimbursement for academic pursuits, adoption assistance, paid time
off to volunteer, childcare and eldercare resources, pet insurance
and much more. Good work should be rewarded, and not just with a
healthy paycheck. The Cox culture is one that values people more
than technology, so it’s our goal to make sure you feel recognized
for your contributions. It’s also important to work alongside
colleagues who “get you”. At Cox, you’ll find a workplace where
relationships are crafted with care and successes are celebrated
with high fives. We strive to create an environment where you can
do you, and everyone from leadership to new hires can support and
feel supported. Growth is a good thing, and you’ll have
opportunities to learn and train so you can sharpen your skills and
explore opportunities within the Cox family of businesses that will
continue to challenge and empower you. In the future, you may have
the opportunity to cultivate customer relationships in other
sectors where we operate like cleantech, health care and new forms
of transportation mobility. Who You Are You’re a persistent and
resilient individual, who understands that change is a part of
every salesperson’s life, and you not only adapt, but look forward
to change. You’re driven and influential, utilizing those skills of
persuasion to negotiate with customers and help them find products
and services that fit their needs while maintaining revenue. You
understand that value is the most important part of any sales
offer, and you’re not afraid to talk about price or the
competition, because you know your offer has value. You’re a
self-starter, who has a familiarity with technology. Your sales
approach is consultative because you understand that the customer
doesn’t always know what’s available to them, so digging deep and
understanding their needs is more valuable than just taking their
order. Qualifications: Minimum High school diploma, GED, or
relevant work experience Effective communication skills Excellent
computer skills Demonstrated ability to multi-task Excellent
interpersonal skills to work effectively with teams Excellent
ability to persuade others through indirect influence Ability to
seek out opportunities and take initiative with little or no
direction Demonstrated capacity to thrive in a high-change, often
ambiguous business environment Ability to establish customer
relationships in a fast-paced environment Preferred Experience in
the telecommunications industry 1 years in a sales quota or
retention environment 2 years’ experience in related field (i.e.
Retail, Training, Indirect Sales, etc.) Join the Cox family of
businesses and make your mark today! Compensation: Hourly pay rate
is $17.71. In addition to the hourly rate identified herein, this
role is also eligible for an annual incentive/commission target of
$16,584.00. Benefits: Employees are eligible to receive a minimum
of sixteen hours of paid time off every month and seven paid
holidays throughout the calendar year. Employees are also eligible
for additional paid time off in the form of bereavement leave, time
off to vote, jury duty leave, volunteer time off, military leave,
and parental leave. Applicants must currently be authorized to work
in the United States for any employer without current or future
sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in
future. About Cox Communications Cox Communications is the largest
private telecom company in America, serving six million homes and
businesses. That’s a lot, but we also proudly serve our employees.
Our benefits and our award-winning culture are just two of the
things that make Cox a coveted place to work. If you’re interested
in bringing people closer through broadband, smart home tech and
more, join Cox Communications today! About Cox Cox empowers
employees to build a better future and has been doing so for over
120 years. With exciting investments and innovations across
transportation, communications, cleantech and healthcare, our
family of businesses – which includes Cox Automotive and Cox
Communications – is forging a better future for us all. Ready to
make your mark? Join us today! Benefits of working at Cox may
include health care insurance (medical, dental, vision), retirement
planning (401(k)), and paid days off (sick leave, parental leave,
flexible vacation/wellness days, and/or PTO). For more details on
what benefits you may be offered, visit our benefits page. Cox is
an Equal Employment Opportunity employer - All qualified
applicants/employees will receive consideration for employment
without regard to that individual’s age, race, color, religion or
creed, national origin or ancestry, sex (including pregnancy),
sexual orientation, gender, gender identity, physical or mental
disability, veteran status, genetic information, ethnicity,
citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations:
Cox accepts resumes only from agencies with which we formally
engage their services. Please do not forward resumes to our
applicant tracking system, Cox employees, Cox hiring manager, or
send to any Cox facility. Cox is not responsible for any fees or
charges associated with unsolicited resumes. Company Description
Cox Communications rewards the talented, hard-working folks that
help drive our growth. We’ve created an exceptional salary package,
plus additional incentives including the highly-sought-after
Winner’s Circle reward for top salespeople. We are an inclusive,
pro-sales environment where different perspectives are valued and
celebrated. Tools and training to up your game? We’ve got them. And
we offer a work/life balance that allows you to enjoy things like
family, friends, and lots of flexibility. Company Description Cox
Communications rewards the talented, hard-working folks that help
drive our growth. We’ve created an exceptional salary package, plus
additional incentives including the highly-sought-after Winner’s
Circle reward for top salespeople. We are an inclusive, pro-sales
environment where different perspectives are valued and celebrated.
Tools and training to up your game? We’ve got them. And we offer a
work/life balance that allows you to enjoy things like family,
friends, and lots of flexibility.
Keywords: Cox Communications, Mesa , Customer Retention and Sales Representative, Sales , Phoenix, Arizona
